Customer Support Intern

Xtremex; New Delhi; On-site; INR 420,000 - 600,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative and energetic work环境

Job summary

XTREMEX is seeking a Customer Support Representative to assist customers across WhatsApp, Instagram, Email, and Phone, ensuring a smooth and positive experience from first contact.

You will handle order tracking, returns, exchanges, refunds, and escalate issues when needed, collaborating with logistics and warehouse teams to resolve problems.

Fluent English and Hindi, strong communication, and familiarity with Shopify/CRM tools will help you thrive in a fast-paced D2C fashion brand.

Qualifications

• Excellent written and spoken English
• Hindi proficiency
• Strong communication and problem-solving skills
• Basic knowledge of Shopify and CRM tools (preferred)
• Comfortable using Excel/Google Sheets
• Ability to multitask in a fast-paced environment
• Prior customer support or e-commerce experience is preferred

Responsibilities

• Respond to customer queries via WhatsApp, Email, Instagram, and Phone.
• Handle order tracking, delivery updates, returns, exchanges, and refunds.
• Resolve customer complaints professionally and efficiently.
• Coordinate with logistics and warehouse teams to resolve order issues.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the relevant team when required.
• Ensure high customer satisfaction and quick response times.
• Assist customers with product recommendations and sizing queries.

Skills

English

Hindi

Communication

Problem solving

Multitasking

Tools

Shopify

CRM tools

Excel/Google Sheets

Job description

Company: XTREMEX

Employment Type: Full-time

About the Role

We're looking for a Customer Support Representative who can provide exceptional support to our customers across WhatsApp, Instagram, Email, and Phone. You'll be the first point of contact, ensuring every customer has a smooth and positive experience.

Responsibilities

• Respond to customer queries via WhatsApp, Email, Instagram, and Phone.
• Handle order tracking, delivery updates, returns, exchanges, and refunds.
• Resolve customer complaints professionally and efficiently.
• Coordinate with logistics and warehouse teams to resolve order issues.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the relevant team when required.
• Ensure high customer satisfaction and quick response times.
• Assist customers with product recommendations and sizing queries.

Requirements

• Excellent written and spoken English and Hindi.
• Strong communication and problem-solving skills.
• Basic knowledge of Shopify and CRM tools (preferred).
• Comfortable using Excel/Google Sheets.
• Ability to multitask and work in a fast-paced environment.
• Prior customer support or e-commerce experience is preferred.

Preferred Skills

• Experience handling WhatsApp Business, Instagram DMs, and email support.
• Familiarity with courier tracking and order management.
• Positive attitude with a customer-first mindset.

What We Offer

• Career growth opportunities in a fast-growing D2C fashion brand.
• Collaborative and energetic work environment.