Customer Support Intern (Tech & Product) – Internship cum PPO

Octa Byte AI Pvt Ltd; Bengaluru; On-site; INR 167,000 - 335,000; Part time

Benefits offered by this job

PPO Opportunity

Mentorship by senior leaders

Learning allowances

Health insurance (upon PPO conversion)

Job summary

Octa Byte AI Pvt Ltd is seeking a technically sharp Customer Support Intern to be the first line of defense for institutional and investor clients. This internship-cum- PPO role targets B.Tech graduates and offers a strong pathway to a full-time Pre-Placement Offer within our Operations and Customer Success team.

You will master product architecture, troubleshoot complex technical queries, and streamline client workflows.

Qualifications

• B.Tech/B.E. in Computer Science, Information Technology, Electronics, or related engineering discipline; recent grads or final year students.
• Strong understanding of APIs, SQL/databases, web architecture, and basic scripting (Python/JavaScript).
• Excellent problem-solving and analytical thinking with ability to break down complex technical issues.
• Clear, concise written and verbal communication with strong client empathy.
• Familiarity with ticketing platforms (JIRA, Zendesk, Freshdesk) and CRM tools (Salesforce, HubSpot) preferred.

Responsibilities

• Technical Troubleshooting: investigate, diagnose, and resolve technical, product, and data-related issues via chat, email, and tickets.
• Issue Triage & Escalation: translate client issues into actionable technical tickets for Product and Engineering.
• Client Onboarding & Support: assist with initial product setup, API integrations, and technical guidance.
• Documentation: create and maintain internal knowledge bases, FAQs, and SOPs to optimize support workflows.
• CRM & Product Feedback Loop: manage client logs, identify bugs or feature requests, help shape product roadmap.

Skills

APIs

SQL/database queries

Web architecture

Scripting (Python/JS)

Problem solving

Communication

CRM tools familiarity

Education

B.Tech / B.E. in CS/IT/Electronics or related engineering

Tools

JIRA

Zendesk

Freshdesk

Salesforce

HubSpot

Job description

About the Role

We are seeking a technically sharp and proactive Customer Support Intern to serve as the first line of defense for our institutional and investor clients. This is an Internship cum PPO (Pre-Placement Offer) role designed for B.Tech graduates who thrive at the intersection of software, financial technology, and client operations.

During the internship, you will master our product architecture, resolve complex technical queries, and streamline client workflows. Top performers will be considered for a full-time Pre-Placement Offer within our growing Operations and Customer Success team.

Key Responsibilities

• Technical Troubleshooting: Investigate, diagnose, and resolve technical, product, and data-related issues raised by clients via chat, email, and ticketing systems.

• Issue Triage & Escalation: Act as a bridge between clients and internal teams; translate client issues into clear, actionable technical tickets for Product and Engineering.

• Client Onboarding & Support: Assist with initial product setup, API integrations, and technical guidance to ensure a seamless onboarding experience.

• Documentation: Create and maintain internal knowledge bases, technical FAQs, and standard operating procedures (SOPs) to optimize support workflows.

• CRM & Product Feedback Loop: Manage client logs in the CRM system, identify recurring technical bugs or feature requests, and help shape our product roadmap.

What You'll Bring

• Education: B.Tech / B.E. degree in Computer Science, Information Technology, Electronics, or a related engineering discipline (Recent Graduates / Final Year Students).

• Technical Aptitude: Understanding of APIs, SQL/database queries, web architecture, and basic scripting (Python/JavaScript is a plus).

• Problem-Solving Skills: Strong analytical mindset with an ability to break down complex, multi-layered technical problems logically.

• Communication: Clear, concise, and structured written and verbal communication skills with strong client empathy.

• Tools Knowledge: Familiarity with ticketing platforms (JIRA, Zendesk, Freshdesk) and CRM tools (e.g., Salesforce, HubSpot) is preferred.

• Mindset: High ownership, adaptability, and comfort in a fast-paced FinTech startup environment.

Compensation & Progression Structure

• Months 1-3: ₹15,000 / month (Training & Initial Onboarding)

• Months 4-6: ₹20,000 / month (Core Support & Technical Operations)

• Month 6 Performance Review: Upon successful performance-specifically demonstrating high proficiency in CRM management, ticket resolution, and client operations—stipend upgrades to ₹30,000 / month.

What You'll Get

• PPO Opportunity: Performance-based Pre-Placement Offer (PPO) evaluation for high-performing candidates.

• Mentorship: Direct mentorship from senior engineering and customer success leaders in the AI/FinTech space.

• Skill Development: Hands-on exposure to Technical Account Management, Customer Success, and Product Operations.

• Perks: Comprehensive health insurance (upon PPO conversion), learning allowances, and team perks.

Work Mode

Internship (In-office, Bangalore - 5 days/week).