Customer Support Intern

Coitonic Outfits; Jaipur; On-site; INR 167,000 - 279,000; Part time

Job summary

Coitonic is a Jaipur-based e-commerce fitness brand seeking a Customer Support Intern for on-site work. You will assist customers across calls, email, chat and social media, addressing inquiries and helping with orders, returns, and policy questions.

You will work with the team to analyze feedback and identify improvements to the support experience, while gaining hands-on experience in customer service processes and technical troubleshooting.

Qualifications

• Customer support experience or training is a plus.
• Strong communication and problem solving.
• Willing to learn and adapt in a fast-paced environment.
• Ability to coordinate with internal teams.

Responsibilities

• Handle queries via calls, emails, chat, and social media.
• Provide accurate product, order, and policy information.
• Resolve basic customer issues and track resolutions.
• Assist in order tracking, returns, exchanges, and complaints.
• Coordinate with internal teams for timely issue resolution.
• Prepare daily reports on queries and resolutions.

Skills

Customer support

Interpersonal skills

Technical troubleshooting

Analytical skills

Teamwork

Communication skills

Education

Related degree

Job description

Company Description

Coitonic is an innovative e-commerce platform dedicated to providing high-quality gym and fitness apparel for enthusiasts of all levels. Known for its focus on functionality, comfort, and style, Coitonic offers a diverse collection of meticulously designed workoutwear, from moisture-wicking tank tops to durable shorts. The platform ensures a seamless shopping experience with its user-friendly interface, allowing customers to easily find and purchase their perfect workout staples. Catering to both seasoned athletes and beginners, Coitonic delivers confidence and style for every fitness journey.

Role Description

This is a on-site role for a Customer Support Intern, based in Jaipur. The Customer Support Intern will assist in resolving customer inquiries, addressing concerns, and maintaining a high level of customer satisfaction. The role will include responding to customer queries via various communication channels, providing technical support, and ensuring issues are resolved promptly and effectively. Additionally, the intern will contribute to the improvement of support processes by analyzing customer feedback and identifying opportunities for enhancing the overall customer experience.

Job Location - 3rd floor, D 229, Hanuman Nagar, Amrapali Marg, Vaishali Nagar, Jaipur - 302021

Qualifications

• Proficiency in Customer Support and ensuring Customer Satisfaction
• Strong Interpersonal Skills for effective communication and collaboration
• Basic knowledge of Technical Support and troubleshooting processes
• Analytical Skills to assess customer feedback and identify solutions
• Ability to work in a fast-paced, team-oriented environment
• Currently pursuing or recently completed a degree in a related field is a plus

Roles & Responsibilities

• Handle customer queries through calls, emails, chat, and social media platforms.
• Provide accurate information regarding products, orders, services, and policies.
• Resolve basic customer issues and
• Assist in managing order tracking, returns, exchanges, and complaint resolution.
• Coordinate with internal teams to ensure timely issue resolution.
• Follow up with customers regarding pending concerns and feedback.
• Support the team in maintaining customer satisfaction and service quality.
• Prepare daily reports related to customer queries and resolutions.