Customer Service Representative Intern

PSQUARE COMPANY; Mohpa; On-site; INR 120,000 - 180,000; Part time

Job summary

PSQUARE COMPANY in Mohpa, India, invites a Customer Service Representative Intern to support customers by answering inquiries, resolving basic issues, and explaining PSQUARE COMPANY’s products and services. The role is fully on-site, providing hands-on exposure to customer service within a software business environment.

You will handle phone, email, or chat, document interactions in internal systems, and escalate complex cases to senior team members.

Qualifications

• Strong communication and interpersonal skills for clear customer interactions.
• Basic customer service abilities including active listening and problem-solving.
• General technical aptitude and willingness to learn business software concepts.
• Organizational skills and attention to detail for documenting interactions.
• Comfort working on-site in Mohpa and collaborating with cross-functional teams.
• Ability to manage time effectively and follow established processes.
• Enrollment in or recent completion of a relevant degree/diploma is advantageous.
• Prior internship or part-time customer-facing experience is beneficial but not required.

Responsibilities

• Respond to inquiries via phone, email or chat and provide clear information about PSQUARE COMPANY’s products and services.
• Resolve basic issues and document interactions in internal systems.
• Escalate complex cases to senior team members as needed.
• Collaborate with development and sales teams to understand software features and assist with after-sales support.
• Maintain a positive customer experience and follow established procedures for quality service.

Skills

Strong communication

Active listening

Customer service basics

Interpersonal skills

Documentation accuracy

On-site readiness

Education

Enrollment in or recent completion of degree/diploma (business, IT, communications)

Job description

Company Description

PSQUARE COMPANY is a business software development firm committed to the principles of perseverance and perfection. The company builds innovative, high-quality software solutions that simplify operations and support client success. PSQUARE COMPANY specializes in after-sales service management, production development and manufacturing, automotive quality control, and advanced sales management tools for medium to large organizations. Its flagship offering is a bespoke software building program that delivers fully customized solutions, supported by dedicated development services and manpower for hire. Powered by modern technologies such as React.js, Node.js, React Native, Flutter, Swift, Java, and Kotlin, the company focuses on performance, reliability, and scalability in every project.

Role Description

The Customer Service Representative Intern will support customers by responding to inquiries, resolving basic issues, and providing clear information about PSQUARE COMPANY’s products and services. Daily tasks include handling phone, email, or chat communication, documenting interactions in the internal systems, and escalating complex cases to senior team members when needed. The intern will collaborate with the development and sales teams to understand software features, assist with after-sales support, and help maintain a positive customer experience. This is an internship role that is fully on-site and based in Mohpa, providing hands‑on exposure to customer service and software industry practices. The intern is expected to maintain professional conduct, follow established procedures, and contribute to continuous improvement in service quality.

Qualifications

• Strong communication and interpersonal skills, including clear verbal and written interaction with customers.
• Basic customer service abilities, such as active listening, empathy, and problem‑solving in a professional setting.
• General technical aptitude and willingness to learn about business software and related concepts.
• Organizational skills, attention to detail, and the ability to document customer interactions accurately.
• Comfort working on-site in Mohpa and collaborating with cross‑functional teams.
• Ability to manage time effectively and follow established processes and guidelines.
• Enrollment in or recent completion of a degree or diploma program in business, communications, IT, or a related field is an advantage.
• Prior internship or part‑time experience in customer‑facing roles is beneficial but not required.