Customer Support Specialist

Conbun Career; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

Conbun Career in Jaipur is seeking a Customer Support Specialist to respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolutions. This full-time, on-site role focuses on advising customers about services and products and collaborating with internal teams to maintain high satisfaction.

The ideal candidate has strong customer service and communication skills, basic technical troubleshooting ability, and comfort working in a fast-paced environment; English

Qualifications

• Strong Customer Support and Customer Satisfaction skills.
• Excellent Interpersonal Skills to build trust, listen actively, and communicate clearly.
• Ability to provide Technical Support, including basic troubleshooting.
• Analytical Skills to interpret customer needs, identify patterns, and propose practical solutions.
• Effective verbal and written communication in English; local language proficiency is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with timely, accurate resolutions.
• Provide guidance on services and products.
• Troubleshoot basic technical problems and escalate complex issues as needed.
• Maintain detailed records of customer interactions and follow established processes.
• Collaborate with internal teams to ensure consistent communication and high customer satisfaction.

Skills

Customer support

Interpersonal skills

Technical support

Analytical skills

English communication

On-site Jaipur

Education

Diploma or degree

Job description

Conbun Career is a growing organization focused on helping individuals advance their professional journeys through tailored career services and support. The company values clear communication, reliability, and a customer-first mindset in all interactions. Conbun Career aims to create an inclusive and collaborative work environment where team members can develop their skills and contribute to meaningful customer experiences. The organization is committed to continuous improvement and leveraging technology to deliver efficient, high-quality services. Joining Conbun Career offers opportunities to learn, grow, and make a direct impact on customer satisfaction and success.

Role Description

The Customer Support Specialist is a full-time, on-site role based in Jaipur. This position involves responding to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues. The specialist will provide guidance on services and products, troubleshoot basic technical problems, and escalate complex issues when necessary. Day-to-day responsibilities include maintaining detailed records of customer interactions, following established processes, and contributing feedback to improve support workflows. The role also includes collaborating with internal teams to ensure consistent communication and a high level of customer satisfaction.

Qualifications

• Strong Customer Support and Customer Satisfaction skills, with a commitment to delivering professional, empathetic assistance.
• Excellent Interpersonal Skills to build trust, listen actively, and communicate clearly with diverse customers and team members.
• Ability to provide Technical Support, including basic troubleshooting and understanding of common software or system issues.
• Analytical Skills to interpret customer needs, identify patterns in inquiries, and propose practical solutions.
• Effective verbal and written communication skills in English; local language proficiency is an advantage.
• Ability to work on-site in Jaipur, manage time efficiently, and handle multiple queries in a fast-paced environment.
• Previous experience in customer service or contact center environments is preferred.
• Relevant educational background such as a diploma or degree in any discipline; training in customer service or IT support is a plus.