Customer Support Intern

HubBroker ApS; Ahmedabad District; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

20 yearly leaves

14 national holidays off

Project-based rewards

Quarterly rewards based on roadmap achievements

Job summary

A cloud service company is seeking a Customer Support Intern in Ahmedabad, India. This role focuses on enhancing client confidence by assisting with inquiries about services and troubleshooting software issues. Candidates should have 1-3 years of relevant experience and strong communication skills. Benefits include a 5-day working week, project-based rewards, and paid leaves for special occasions. Ideal for those with a strong customer service background looking to grow in a tech-oriented environment.

Qualifications

• 1-3 years of proven work experience in customer support.
• Strong knowledge of software methodologies, tools & processes.
• Excellent analytical and communication skills.

Responsibilities

• Assisting and providing support for incoming queries and issues related to software.
• Analyzing, troubleshooting, and evaluating problems to ensure timely resolutions.
• Responding to customer inquiries via email and chat.

Skills

Communication skills

Customer service

Problem solving

Desktop support

Diagnosis and troubleshooting

Job description

HubBroker IT Solutions Private Limited | Full time

Customer Support Intern

Ahmedabad City, India | Posted on 02/05/2026

HubBroker ApS is a Cloud Service Broker that offers data integration solutions to companies that need to interact with trading partners via a digital transformation process.

HubBroker ApS was founded in 2012, and currently has offices in Denmark and India.

Our core business is cloud integration. We offer our customers a cloud platform (iPaaS) for the transmission and integration of data between businesses. We always provide data integration solutions with no investment in hardware and software installation. We always follow strict criteria of transparency, efficiency, and professionalism.

Customers prefer our data integration tools as we surpass borders, technical complexities, and legislative nuances. We achieve this through the robustness of our human power and resources, which provides us with the capacity to attend to thousands of trading partners each day.

Job Description

Abstract: We are looking for a Support Executive and should make it their top priority to enhance client confidence in the organization and the services it provides. Assisting clients with questions or problems about the company's goods or services.

Skills: Communication skills, punctuality, customer service, desktop support, chat communication support, problem solving, diagnosis and troubleshooting of issues.

• Assisting and providing support for incoming queries and issues related to software.
• Analyzing, troubleshooting, and evaluating problems to ensure timely resolutions.
• Gathering and analyzing data to diagnose software issues.
• Responding to customer inquiries via email and chat.
• Ensuring optimal functionality by testing software.
• Making necessary configurations, settings, and permissions adjustments to resolve software issues.
• Creating documentation for new hires during the on-boarding process.
• Coordinating with IT staff and other departments to solve complex technical problems.
• Communicating with external vendors who provide maintenance and support services for software.
• Responding promptly to service issues and requests; setting up accounts for new users.

Requirements

• 1-3 years of proven work experience in customer support, fast and effective response to questions and concerns from customers.
• Strong knowledge of software methodologies, tools & processes.
• Experience in writing clear, concise, and comprehensive implementation documentation.
• Experience in handling customers and clients in Europe and the USA.
• Excellent analytical and communication skills.
• Creating a report detailing client comments to help the company address issues with their service or product.
• Provide support to customers via email and ticketing system.
• Calculate taxes (VAT), discounts, and pricing adjustments accurately.
• Verify invoice amounts, tax percentages, and discount structures.
• Create adjustments in manual files (Excel, CSV, XML, EDI formats).
• Coordinate with internal teams for issue resolution.
• Good typing speed and high accuracy in data entry.
• Analyze logs and system data to identify root causes.
• Ensure timely resolution and follow SLAs.
• 5-day working week.
• Project-based rewards.
• Quarterly rewards based on roadmap achievements and customer success.
• 20 yearly leaves.
• 14 national holidays off.
• Employee referral benefits.
• Paid half-day leaves on special occasions of birthdays & anniversaries.