Product Support Executive

WeGeni; Tiruchengodu; On-site; INR 300,000 - 500,000; Full time

Job summary

WeGeni is looking for enthusiastic candidates in Tiruchengodu to support our internal SaaS products and assist clients with issue resolution. This full-time position involves troubleshooting client issues, coordinating with technical teams for updates, and maintaining communication.

The ideal candidates are freshers or students with any degree or diploma. They will enjoy a fast-learning environment and gain exposure to a startup ecosystem, enhancing their personal branding and growth opportunities.

Qualifications

• Basic understanding of SaaS products.
• Strong communication skills necessary for client handling.
• Ability to work collaboratively in a team.

Responsibilities

• Understand client issues and provide basic troubleshooting support.
• Coordinate with the technical team for bug fixes and feature updates.
• Assist in product testing and quality checks.

Skills

Understanding of SaaS products

Strong communication skills

Basic knowledge of CRM and support systems

Problem-solving mindset

Basic Excel / Google Sheets knowledge

Client handling ability

Education

Any degree or diploma

Tools

VS Code / IDE

Github

Zoom / Google Meet

Job description

Full Time HDFC Bank Upstairs Tiruchengode

We are looking for enthusiastic candidates who can support our internal SaaS products, assist clients, understand business workflows, and help customers solve issues effectively. This role is ideal for candidates who enjoy communication, technology, problem‑solving, and customer interaction.

Responsibilities

• Understand client issues and provide basic troubleshooting support
• Coordinate with the technical team for bug fixes and feature updates
• Handle product onboarding and user guidance
• Maintain support tickets and client follow‑ups
• Prepare product documentation and FAQs
• Assist in product testing and quality checks
• Monitor customer feedback and suggest improvements
• Ensure smooth communication between clients and internal teams
• Learn product workflows and explain them to clients clearly

Work on real‑time global client projects

Startup ecosystem exposure

Hands‑on practical learning

Opportunity to work on products & SaaS platforms

Personal branding and growth opportunities

Fast learning environment

Networking with founders, marketers, developers, and business leaders

Performance‑based growth opportunities

Who can apply?

• Freshers
• Internship applicants
• College‑pursuing students
• Any degree or diploma

Job Overview

Employment Type: Full Time

Location: City

Skill Matrix

Technical Skills

• Basic understanding of SaaS products
• Knowledge of CRM and support systems
• Understanding of web and mobile applications
• Basic Excel / Google Sheets knowledge
• Basic understanding of SaaS/software workflows
• Knowledge of email communication tools

Soft Skills

• Strong communication skills
• Patience and listening ability
• Problem‑solving mindset
• Team collaboration
• Client handling ability
• Time management
• Positive learning attitude

Tools Preferred

• VS Code / IDE
• Github, Server Console
• Excel / Google Sheets
• WhatsApp Business
• Zoom / Google Meet
• Notion
• Zoho Mail (Preferred)