Global Customer Support

AIS InfoSource; Vadodara; On-site; INR 250,000 - 400,000; Full time

Job summary

AIS in Vadodara, India, is seeking a Global Customer Support professional for a full-time on-site role. You will respond to customer inquiries across phone, email, and chat, address issues, and strive for customer satisfaction.

This position requires business fluent English, ability to work night shifts, strong communication, and attention to detail. Prior customer service experience is preferred, with exposure to multinational environments.

Qualifications

• Excellent written and verbal communication in English.
• Customer service and experience skills for multinational clients desirable.
• Ability to work night shifts and manage time effectively.
• Knowledge of customer service principles and quality focus.
• Great attention to detail and multitasking ability.
• Experience in a related field is desirable.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Address customer concerns, resolve problems, and ensure satisfaction.
• Handle complaints professionally and escalate when necessary.
• Communicate effectively with customers, colleagues, and other departments.
• Maintain professionalism in a multicultural and multilingual context.

Skills

Communication skills

English fluency

Customer service

Time management

Attention to detail

Night shift

Multitasking

Job description

This is a full-time on-site role for a Global Customer Support located in Vadodara.

• Respond to customer inquiries and provide assistance through various channels such as phone, email, or chat.
• Address customer concerns, resolve problems, and ensure customer satisfaction.
• Handle customer complaints professionally and escalated issues when necessary.
• Communicate effectively with customers, colleagues, and other departments within the organization.
• Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

LANGUAGE REQUIREMENTS

Required English Ability Level Business Fluent

QUALIFICATIONS

• Ability to resolve customer complaints and maintain customer satisfaction.
• Excellent written and verbal communication skills in English.
• Customer Service and Customer Experience skills for American customers desirable.
• Ability to work in a night shift.
• Knowledge of customer service principles.
• Great attention to detail.
• Ability to multitask and manage time effectively.
• Experience in a related field is desired.

EDUCATION

LANGUAGE SKILLS

Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATION

Candidates with quality related certification/licenses will be preferred.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

DISCLAIMER

The information in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position and may be changed at the company’s discretion to conform to business needs.

ABOUT THE COMPANY

AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter business decisions and create better customer experiences. We serve a variety of industries including banking, automotive finance, credit card, mortgage, insurance and telecommunications.

AIS offers exciting opportunities to provide innovative solutions that help clients maximize their potential.