Customer Support Executive, Reliance NIppon Life Insurance in Mumbai

Reliance Nippon Life Insurance; Mumbai; Sur place; INR 279 000 - 335 000; Plein temps

Avantages offerts par ce poste

Structured training and development

Professional growth in a reputed life

Performance-based incentives

Résumé du poste

Reliance Nippon Life Insurance is hiring a Customer Support Executive in Mumbai to be the first point of contact for policyholders, assisting with queries and guiding them through their policies.

You will handle calls, resolve issues related to policy status, payments and documentation, and coordinate with internal teams to ensure a smooth post-sales experience. Prior customer service experience is preferred.

Qualifications

• Minimum 6 months of experience in customer service (insurance/financial sector preferred).
• Good communication skills in English and Hindi (regional language a plus).
• Basic computer knowledge (MS Office, CRM tools).
• Graduate or equivalent education preferred.
• Customer-centric attitude with strong problem-solving skills.

Responsabilités

• Handle inbound and outbound customer calls professionally.
• Resolve queries related to policy status, premium payments, claims, and documentation.
• Ensure timely follow-ups and escalation handling.
• Maintain accurate call records and update internal systems.
• Coordinate with internal departments for faster query resolution.
• Uphold customer satisfaction and deliver a seamless service experience.

Connaissances

Communication skills

Customer-centric attitude

Problem-solving

Formation

Graduate or equivalent education

Outils

MS Office

CRM tools

Description du poste

Customer Support Executive

Location: Mumbai

Company: Reliance Nippon Life Insurance

Salary: 25,000 30,000 per month

Job Type: Full-time | On-site

About the Role

Reliance Nippon Life Insurance is looking for dynamic and customer-focused individuals to join our team as Customer Support Executives. In this role, you will be the first point of contact for our policyholders, helping them resolve queries, understand their policies better, and ensuring a smooth post-sales experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Resolve queries related to policy status, premium payments, claims, and documentation
• Ensure timely follow-ups and escalation handling
• Maintain accurate call records and update internal systems
• Coordinate with internal departments for faster query resolution
• Uphold customer satisfaction and deliver a seamless service experience

Who Can Apply

• Minimum 6 months of experience in customer service (insurance/financial sector preferred)
• Good communication skills in English and Hindi (regional language a plus)
• Basic computer knowledge (MS Office, CRM tools)
• Graduate or equivalent education preferred
• Customer-centric attitude with strong problem-solving skills

What We Offer

• Competitive fixed salary (25,000 to 30,000/month)
• Professional growth in a reputed life insurance company
• Structured training and development programs
• Performance-based incentives .