Customer Support Executive_Noida

JobTrade; Dadri; On-site; INR 300,000 - 480,000; Full time

Job summary

JobTrade in India is seeking a Customer Support Associate to handle queries for the US banking process via voice and chat. You will provide accurate information on banking products and services and resolve customer concerns with a professional, customer-focused approach.

The role requires fluent English, strong verbal and written communication, active listening, and the ability to manage multiple conversations while adhering to policy guidelines.

Qualifications

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.
• Professional customer-handling skills.

Responsibilities

• Deliver a high-quality customer experience.
• Maintain professional communication with customers.
• Follow company policies, procedures, and banking-process guidelines.
• Ensure customer concerns are resolved within the required timeframe.
• Maintain confidentiality of customer and banking information.
• Meet assigned productivity, quality, and customer-service targets.

Skills

Fluent English

Verbal English

Written English

Listening skills

Customer handling

Problem-solving

Customer service

Job description

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Job Role

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Job Description

Customer Support:

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Voice Process

• Handle inbound customer calls professionally.
• Communicate clearly and confidently with international customers.
• Understand customer concerns and provide suitable solutions.
• Maintain proper call-handling and service-quality standards.

Chat Process

• Handle customer queries through online chat.
• Provide accurate information using professional written English.
• Manage multiple customer conversations efficiently.
• Maintain proper records of customer interactions and resolutions.

Work Responsibilities

Customer Handling:

• Deliver a high-quality customer experience.
• Maintain professional communication with customers.
• Follow company policies, procedures, and banking-process guidelines.
• Ensure customer concerns are resolved within the required timeframe.

Process Compliance

• Follow all applicable process and quality standards.
• Maintain confidentiality of customer and banking information.
• Accurately document customer interactions.
• Meet assigned productivity, quality, and customer-service targets.

Required Skills

Communication Skills:

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.
• Professional customer-handling skills.

Customer Service Skills

• Good problem-solving ability.
• Strong customer-service orientation.
• Ability to handle difficult customer situations professionally.
• Ability to work in a target-driven and fast-paced environment.