Customer Care Executive, Noida

JobTrade; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

JobTrade, based in India, seeks a Customer Care Executive to handle the US banking process via voice and chat channels. You will provide accurate information on banking products and resolve customer concerns with a professional, customer-focused approach.

Escalation of complex issues to the appropriate department may be required. The role emphasizes clear communication, listening skills, and the ability to work in a fast-paced, target-driven environment while maintaining records of interactions

Qualifications

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.
• Professional customer-handling skills.
• Good problem-solving ability.
• Strong customer-service orientation.
• Ability to handle difficult customer situations professionally.
• Ability to work in a target-driven and fast-paced environment.

Responsibilities

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.
• Handle inbound customer calls professionally.
• Communicate clearly and confidently with international customers.
• Understand customer concerns and provide suitable solutions.
• Maintain proper call-handling and service-quality standards.
• Handle customer queries through online chat.
• Provide accurate information using professional written English.
• Manage multiple customer conversations efficiently.
• Maintain proper records of customer interactions and resolutions.

Skills

Fluent English

Verbal English

Written English

Listening skills

Customer-handling

Communication skills

Job description

• Handle customer queries for the US banking process through voice and chat channels.


• Provide accurate and timely information regarding banking products, services, and customer concerns.


• Understand customer requirements and provide appropriate resolutions.


• Maintain a professional and customer-focused approach throughout every interaction.


• Escalate complex issues to the appropriate department when required.

Job Role

• Customer Care Executive

Job Description

Customer Support:

• Handle customer queries for the US banking process through voice and chat channels.


• Provide accurate and timely information regarding banking products, services, and customer concerns.


• Understand customer requirements and provide appropriate resolutions.


• Maintain a professional and customer-focused approach throughout every interaction.


• Escalate complex issues to the appropriate department when required.

Voice Process

• Handle inbound customer calls professionally.


• Communicate clearly and confidently with international customers.


• Understand customer concerns and provide suitable solutions.


• Maintain proper call-handling and service-quality standards.

Chat Process

• Handle customer queries through online chat.


• Provide accurate information using professional written English.


• Manage multiple customer conversations efficiently.


• Maintain proper records of customer interactions and resolutions.

Work Responsibilities

Customer Handling:

• Deliver a high-quality customer experience.


• Maintain professional communication with customers.


• Follow company policies, procedures, and banking-process guidelines.


• Ensure customer concerns are resolved within the required timeframe.

Process Compliance

• Follow all applicable process and quality standards.


• Maintain confidentiality of customer and banking information.


• Accurately document customer interactions.


• Meet assigned productivity, quality, and customer-service targets.

Required Skills

Communication Skills:

• Fluent\u00a0English communication is mandatory.


• Excellent verbal and written\u00a0English\u00a0skills.


• Strong\u00a0listening and comprehension abilities.


• Professional customer-handling skills.

Customer Service Skills

• Good problem-solving ability.


• Strong customer-service orientation.


• Ability to handle difficult customer situations professionally.


• Ability to work in a target-driven and fast-paced environment.