Customer Care Executive

JobTrade; Dadri; On-site; INR 279,000 - 424,000; Full time

Job summary

JobTrade in India is seeking a Customer Care Executive to handle US banking process queries via voice and chat, delivering accurate information and timely resolutions.

You will maintain professional customer interactions, document outcomes, and escalate complex issues as needed. Fluency in written and spoken English and strong listening skills are essential for success in a fast-paced, target-driven environment.

Qualifications

• Fluent English communication is mandatory (spoken and written).
• Strong listening and comprehension abilities.
• Professional customer-handling and service orientation.
• Ability to work in a target-driven and fast-paced environment.

Responsibilities

• Deliver a high-quality customer experience.
• Follow company policies and banking-process guidelines.
• Maintain professional communication with customers and document interactions.
• Escalate complex issues to the appropriate department when required.

Skills

English (spoken)

English (written)

Active listening

Customer handling

Problem solving

Customer service

Multichannel support

Job description

• Handle customer queries for the US banking process through voice and chat channels.


• Provide accurate and timely information regarding banking products, services, and customer concerns.


• Understand customer requirements and provide appropriate resolutions.


• Maintain a professional and customer-focused approach throughout every interaction.


• Escalate complex issues to the appropriate department when required.

Job Role

• Customer Care Executive

Job Description

Customer Support:

• Handle customer queries for the US banking process through voice and chat channels.


• Provide accurate and timely information regarding banking products, services, and customer concerns.


• Understand customer requirements and provide appropriate resolutions.


• Maintain a professional and customer-focused approach throughout every interaction.


• Escalate complex issues to the appropriate department when required.

Voice Process

• Handle inbound customer calls professionally.


• Communicate clearly and confidently with international customers.


• Understand customer concerns and provide suitable solutions.


• Maintain proper call-handling and service-quality standards.

Chat Process

• Handle customer queries through online chat.


• Provide accurate information using professional written English.


• Manage multiple customer conversations efficiently.


• Maintain proper records of customer interactions and resolutions.

Work Responsibilities

Customer Handling:

• Deliver a high-quality customer experience.


• Maintain professional communication with customers.


• Follow company policies, procedures, and banking-process guidelines.


• Ensure customer concerns are resolved within the required timeframe.

Process Compliance

• Follow all applicable process and quality standards.


• Maintain confidentiality of customer and banking information.


• Accurately document customer interactions.


• Meet assigned productivity, quality, and customer-service targets.

Required Skills

Communication Skills:

• Fluent\u00a0English communication is mandatory.


• Excellent verbal and written\u00a0English\u00a0skills.


• Strong\u00a0listening and comprehension abilities.


• Professional customer-handling skills.

Customer Service Skills

• Good problem-solving ability.


• Strong customer-service orientation.


• Ability to handle difficult customer situations professionally.


• Ability to work in a target-driven and fast-paced environment.