Customer Care Executive, Sector 6

JobTrade; Dadri; On-site; INR 250,000 - 400,000; Full time

Job summary

JobTrade seeks a proactive Customer Support specialist to assist clients on US banking processes via voice and chat channels. You will provide accurate information and resolve inquiries with a customer-first approach.

This role requires fluent English, professional communication, and adherence to banking process guidelines. You will escalate complex issues to the appropriate department and maintain records of interactions.

Qualifications

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.

Responsibilities

• Handle inbound customer queries for US banking processes via voice.
• Provide accurate information on banking products and services.
• Understand customer requirements and offer appropriate resolutions.
• Escalate complex issues to the relevant department.
• Maintain proper records of customer interactions and resolutions.

Skills

Fluent English

Excellent verbal and written English

Active listening

Professional customer-handling

Job description

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Job Role

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Job Description

Customer Support:

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Voice Process

• Handle inbound customer calls professionally.
• Communicate clearly and confidently with international customers.
• Understand customer concerns and provide suitable solutions.
• Maintain proper call-handling and service-quality standards.

Chat Process

• Handle customer queries through online chat.
• Provide accurate information using professional written English.
• Manage multiple customer conversations efficiently.
• Maintain proper records of customer interactions and resolutions.

Work Responsibilities

Customer Handling:

• Deliver a high-quality customer experience.
• Maintain professional communication with customers.
• Follow company policies, procedures, and banking-process guidelines.
• Ensure customer concerns are resolved within the required timeframe.

Process Compliance

• Follow all applicable process and quality standards.
• Maintain confidentiality of customer and banking information.
• Accurately document customer interactions.
• Meet assigned productivity, quality, and customer-service targets.

Required Skills

Communication Skills:

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.
• Professional customer-handling skills.

Customer Service Skills

• Good problem-solving ability.
• Strong customer-service orientation.
• Ability to handle difficult customer situations professionally.
• Ability to work in a target-driven and fast-paced environment.