Customer Care Executive, Sector 127

JobTrade; Dadri; On-site; INR 250,000 - 400,000; Full time

Job summary

JobTrade in India seeks a diligent Customer Support representative to handle US banking process inquiries via voice and chat, delivering accurate information on banking products and services. You will understand customer requirements, provide timely resolutions, maintain professional demeanor, and escalate complex issues when needed.

The role requires strong English communication and the ability to work in a fast-paced, target-driven environment.

Qualifications

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.
• Professional customer-handling skills.
• Good problem-solving ability.
• Ability to work in a target-driven and fast-paced environment.

Responsibilities

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Job description

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Job Role

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Job Description

Customer Support:

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Voice Process

• Handle inbound customer calls professionally.
• Communicate clearly and confidently with international customers.
• Understand customer concerns and provide suitable solutions.
• Maintain proper call-handling and service-quality standards.

Chat Process

• Handle customer queries through online chat.
• Provide accurate information using professional written English.
• Manage multiple customer conversations efficiently.
• Maintain proper records of customer interactions and resolutions.

Work Responsibilities

Customer Handling:

• Deliver a high-quality customer experience.
• Maintain professional communication with customers.
• Follow company policies, procedures, and banking-process guidelines.
• Ensure customer concerns are resolved within the required timeframe.

Process Compliance

• Follow all applicable process and quality standards.
• Maintain confidentiality of customer and banking information.
• Accurately document customer interactions.
• Meet assigned productivity, quality, and customer-service targets.

Required Skills

Communication Skills:

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.
• Professional customer-handling skills.

Customer Service Skills

• Good problem-solving ability.
• Strong customer-service orientation.
• Ability to handle difficult customer situations professionally.
• Ability to work in a target-driven and fast-paced environment.