Customer Support Executive, Sector 63

JobTrade; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

JobTrade in India is seeking a Customer Support Executive to handle US banking process queries via voice and chat, delivering accurate information on banking products and services.

You will maintain professional customer interactions, understand needs, and escalate complex issues when required, while meeting productivity and quality targets. Fluency in English is mandatory for international customer communication.

Qualifications

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Professional customer-handling skills.

Responsibilities

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.
• Handle inbound customer calls professionally.
• Communicate clearly with international customers.
• Provide suitable solutions and maintain call quality standards.
• Handle customer queries through online chat and maintain records of interactions.

Skills

Fluent English

Verbal English

Written English

Customer handling

Job description

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Job Role

• Customer Support Executive

Job Description

Customer Support:

• Handle customer queries for the US banking process through voice and chat channels.
• Provide accurate and timely information regarding banking products, services, and customer concerns.
• Understand customer requirements and provide appropriate resolutions.
• Maintain a professional and customer-focused approach throughout every interaction.
• Escalate complex issues to the appropriate department when required.

Voice Process

• Handle inbound customer calls professionally.
• Communicate clearly and confidently with international customers.
• Understand customer concerns and provide suitable solutions.
• Maintain proper call-handling and service-quality standards.

Chat Process

• Handle customer queries through online chat.
• Provide accurate information using professional written English.
• Manage multiple customer conversations efficiently.
• Maintain proper records of customer interactions and resolutions.

Work Responsibilities

Customer Handling:

• Deliver a high-quality customer experience.
• Maintain professional communication with customers.
• Follow company policies, procedures, and banking-process guidelines.
• Ensure customer concerns are resolved within the required timeframe.

Process Compliance

• Follow all applicable process and quality standards.
• Maintain confidentiality of customer and banking information.
• Accurately document customer interactions.
• Meet assigned productivity, quality, and customer-service targets.

Required Skills

Communication Skills:

• Fluent English communication is mandatory.
• Excellent verbal and written English skills.
• Strong listening and comprehension abilities.
• Professional customer-handling skills.

Customer Service Skills

• Good problem-solving ability.
• Strong customer-service orientation.
• Ability to handle difficult customer situations professionally.
• Ability to work in a target-driven and fast-paced environment.