Customer support Executive - (Nepali) Gurgaon

2COMS Consulting Pvt. Ltd.; Gurgaon; On-site; INR 167,000 - 190,000; Full time

Benefits offered by this job

Incentives up to 6k

Job summary

2COMS Consulting Pvt. Ltd. in Gurgaon is seeking dynamic Customer Support Specialists to provide in-person support to driver partners, guide onboarding, and equip them with essential tools. This temporary contract role offers a fast-growing, mission-driven environment.

You will resolve issues, promote our values, and collaborate with the Driver Operations team to improve processes. Freshers or up to 1 year of voice-based support experience and strong English/Nepali communication are preferred.

Qualifications

• Freshers or up to 1 year of voice-based customer support experience.
• Excellent problem-solving skills.
• Strong verbal communication in English and Nepali.
• Organized, self-motivated and team-oriented.

Responsibilities

• Deliver in-person support to driver partners during onboarding and operations.
• Guide drivers through onboarding and introduce tools.
• Troubleshoot and resolve driver-related issues promptly.
• Promote company values and maintain a positive brand presence.
• Collaborate with Driver Operations to improve processes.
• Stay updated on company policies and tools.

Skills

Verbal communication

Empathy & professionalism

Organizational skills

English & Nepali

Job description

Summary:

We are seeking dynamic and customer-focused professionals to join our Greenlight Hub team in Gurgaon as Customer Support Specialists. This role is central to empowering new driver partners by delivering exceptional in-person support, guiding them through onboarding, and equipping them with the tools and knowledge needed to succeed. As a key member of our operations team, you will play a vital role in shaping the driver experience, ensuring smooth onboarding, resolving issues efficiently, and fostering a positive brand presence. The ideal candidate is a self-driven communicator with a passion for helping others, strong problem-solving abilities, and a proactive mindset. This is a temporary, contract position with potential for extension, offering a unique opportunity to be part of a fast-growing, mission-driven organization.

Responsibilities

• Deliver high-quality, in-person support to driver partners during onboarding and ongoing operations.
• Guide new drivers through the onboarding process and introduce them to essential tools and resources.
• Troubleshoot and resolve driver-related issues promptly and effectively.
• Serve as a brand ambassador by promoting the company's values and building enthusiasm among drivers.
• Stay updated on company processes, tools, and policies to ensure accurate and consistent support.
• Collaborate with the Driver Operations team to identify and implement process improvements.

Requirements

• Freshers or up to 1 year of experience in voice-based customer support.
• Proven ability to handle in-person interactions with empathy, patience, and professionalism.
• Excellent problem-solving skills and a resourceful mindset when addressing challenges.
• Highly organized, self-motivated, and team-oriented with a passion for empowering others.
• Comfortable working in a fast-paced, evolving environment. Strong verbal communication skills in both English and Nepali.

NTH: 15K- 17k

Incentives- Upto 6k depending on performance.