Customer Support Executive International Voice Process

JobShop; Bengaluru; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Salary up to 5 LPA

Attractive incentives

Cab facility as per policy

5-day working week

Career growth opportunities

Training & Development

Job summary

Alorica in Bengaluru is hiring for an International Voice Process in a US night shift. The role involves handling customer queries, resolving service-related concerns, and delivering an excellent customer experience.

Freshers and experienced candidates can apply. Salary up to 5 LPA with attractive incentives; 5-day work week and work-from-office arrangement. Training and development programs are provided.

Qualifications

• Freshers and experienced candidates can apply.
• Excellent spoken English communication skills.
• Basic knowledge of computers and CRM systems.
• Strong customer-handling and problem-solving skills.
• Willingness to work in UK/US shifts.

Responsibilities

• Handle inbound customer calls and resolve queries professionally.
• Assist customers with service requests and follow-ups.
• Coordinate with internal teams for timely issue resolution.
• Update CRM systems with accurate customer interactions.
• Handle escalations and maintain quality standards.
• Ensure high customer satisfaction and meet performance targets.

Skills

Excellent spoken English

Strong customer handling

Problem solving

Willingness to work UK/US shifts

Tools

CRM systems

Job description

Greetings from JobShop

India's Largest BPO Recruitment Company

Customer Support Executive International Voice Process

Organisation: Alorica
Location: Bangalore
Shift: US Night Shift
Salary: Up to 5 LPA + Attractive Incentives
Work Mode: Work From Office
Working Days: 5 Days Working | 2 Rotational Offs

Job Description

Alorica is hiring enthusiastic and customer-focused candidates for an International Voice Process. The role involves handling customer queries, resolving service-related concerns, assisting with requests, and delivering an excellent customer experience.

Roles & Responsibilities

• Handle inbound customer calls and resolve queries professionally.
• Assist customers with service requests and follow-ups.
• Coordinate with internal teams for timely issue resolution.
• Update CRM systems with accurate customer interactions.
• Handle escalations and maintain quality standards.
• Ensure high customer satisfaction and meet performance targets.

Eligibility

• Freshers and experienced candidates can apply.
• Excellent spoken English communication skills.
• Basic knowledge of computers and CRM systems.
• Strong customer-handling and problem-solving skills.
• Willingness to work in UK/US shifts.

Key Skills

International Voice Process, Customer Support, Customer Service, Inbound Calls, CRM, Voice Process, Customer Handling, Communication Skills

Benefits

• Salary up to 5 LPA
• Attractive Performance Incentives
• Cab Facility as per company policy
• 5-Day Working Week
• Career Growth Opportunities
• Training & Development Programs