Customer Support , UK Shift , Salary 6.5ctc

The Job Factory; Bengaluru; On-site; INR 360,000 - 600,000; Full time

Benefits offered by this job

Cab facility upto 20 KM

5 Working Days

2 Rotational Week-Offs

Fast-track career growth opportunities

Supportive and collaborative work envt

Job summary

Alorica in Bangalore is seeking a Customer Representative for an International Voice Process to handle inbound calls from US customers and resolve queries with professionalism.

Freshers or candidates with up to 6 months of experience may apply; strong English and communication skills are essential. The role involves US shifts and rotating week-offs, with a supportive team environment.

Qualifications

• Freshers or candidates with at least 6 months of experience can apply.
• Any graduate or undergraduate acceptable.
• Excellent spoken English is mandatory.

Responsibilities

• Handle inbound calls from US customers
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by following quality standards
• Coordinate with internal teams for issue resolution when required

Skills

Excellent spoken English

Communication skills

Active listening

Basic computer knowledge

Education

Any Graduate or Undergraduate

Job description

Hiring: Customer Representative International Voice Process

Immediate Joiners Only

Work Location:

Bangalore

About the Role

Alorica is hiring Customer Representatives for an International Voice Process. We are looking for candidates with excellent communication skills who can confidently interact with international customers and provide timely and effective resolutions.

Key Responsibilities

• Handle inbound calls from US customers
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by following quality standards
• Coordinate with internal teams for issue resolution when required

Requirements

• Freshers and candidates with a minimum of 6 Month of experience can apply
• Any Graduate or Undergraduate
• Excellent spoken English skills are mandatory
• Comfortable working in US shifts
• Strong communication and active listening skills
• Basic computer knowledge required
• Flexible with rotational week-offs
• Immediate joiners preferred

What We Offer

• Company: Alorica
• Location: Bangalore
• Salary: Up to 6 LPA
• 5 Working Days
• 2 Rotational Week-Offs
• Cab Facility up to 20 KM
• Fast-track career growth opportunities
• Supportive and collaborative work environment