Operations.Customer Experience.Customer Experience.Team Manager

Alorica; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading outsourcing company in Bengaluru is seeking customer support representatives to provide excellent service and resolve queries via calls. The ideal candidates should have experience in international voice processes or be freshers with customer support skills. Fluency in English and the ability to work in 24/7 environments are essential. This position offers an opportunity to build trust with customers while achieving high satisfaction scores.

Qualifications

• Freshers to 5 years of experience with Customer Support.
• Experience in an International Voice Process.
• Candidates with domestic Voice Process experience are also eligible.

Responsibilities

• Provide customer support and resolve customer queries via call.
• Build credibility and trust with customers by empathizing with their problems.
• Research, diagnose, troubleshoot, and identify solutions for customer issues.
• Flexible to work in 24/7 environments (US shift).

Skills

Customer service skills

Fluency in spoken English

High energy levels

Job description

About Alorica India

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time. 100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities. The world’s largest provider of customer experiences to North American consumers. 14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now). We serve more than 200 major clients worldwide, including the following:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies

Qualifications

• Freshers to 5 years of experience with Customer Support *
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

Responsibilities

• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).