Customer Support Representative/ Fresher & experience

The Job Factory; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Joining Bonus

Cab Facility up to 20 KM

Fast-track career growth

5 Working Days

2 Rotational Week-Offs

Supportive work environment

Job summary

Alorica is hiring Customer Representatives for an International Voice Process in Bangalore. We seek candidates with excellent communication who can confidently interact with international customers and provide timely resolutions.

Freshers or candidates with up to 6 months of experience can apply. Excellent spoken English is mandatory and you must be comfortable with US shifts. We offer joining bonus, cab facility up to 20 KM, and fast-track career growth in a supportive team.

Qualifications

• Freshers and candidates with a minimum of 6 months of experience can apply.
• Excellent spoken English is mandatory.
• Comfortable working in US shifts.
• Strong communication and active listening skills.
• Basic computer knowledge required.

Responsibilities

• Handle inbound calls from US customers
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by following quality standards
• Coordinate with internal teams for issue resolution when required

Skills

Excellent spoken English

Strong communication

Active listening

Basic computer knowledge

US shifts readiness

Education

Any Graduate or Undergraduate

Job description

Hiring: Customer Representative International Voice Process | Alorica

Work Location: Bangalore

Immediate Joiners Only

About the Role:

Alorica is hiring Customer Representatives for an International Voice Process. We are looking for candidates with excellent communication skills who can confidently interact with international customers and provide timely and effective resolutions.

Key Responsibilities

• Handle inbound calls from US customers
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by following quality standards
• Coordinate with internal teams for issue resolution when required

Requirements

• Freshers and candidates with a minimum of 6 Month of experience can apply
• Any Graduate or Undergraduate
• Excellent spoken English skills are mandatory
• Comfortable working in US shifts
• Strong communication and active listening skills
• Basic computer knowledge required
• Flexible with rotational week-offs
• Immediate joiners preferred

What We Offer

• Location: Bangalore
• Salary: Up to 5 LPA
• 5 Working Days
• 2 Rotational Week-Offs
• Joining Bonus
• Cab Facility up to 20 KM
• Fast-track career growth opportunities
• Supportive and collaborative work environment