Team Manager Customer Experience

Alorica; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading business process outsourcing company in Bengaluru is seeking customer support representatives. The role requires handling customer queries via call and ensuring high levels of customer satisfaction. Ideal candidates are freshers or those with up to 5 years of experience in customer support and must be fluent in English. This position requires flexibility to work in 24/7 shifts.

Qualifications

• Freshers to 5 years of experience with Customer Support.
• Experience in an International Voice Process is preferred.
• Candidates with domestic Voice Process experience can be considered as freshers.

Responsibilities

• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidates should be flexible to work in 24*7 environments (US Shift).

Skills

Customer support

Fluency in spoken English

High energy levels

Job description

About Alorica India

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies

Qualifications

• Freshers to 5yrs of experience with Customer Support *
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

Responsibilities

• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).