Customer Support Executive (International)

Rudr Consultancy Services; Udaipur District; On-site; INR 300,000 - 600,000; Full time

Job summary

Rudr Consultancy Services in Rajasthan, India, seeks an experienced customer service professional to act as the main liaison for logistics and cargo inquiries, ensuring timely and accurate responses.

You will address customer issues with professionalism, strive to resolve conflicts, and maintain strong communication to support smooth operations within our logistics team.

Qualifications

• 2–3 years of experience in customer service, preferably in logistics or cargo.
• Strong communication and interpersonal abilities.
• Ability to handle high-pressure situations and resolve conflicts effectively.

Responsibilities

• Serve as the primary point of contact for customers about logistics and cargo inquiries.
• Address and resolve customer complaints promptly and professionally.

Skills

Customer service experience

Communication skills

Interpersonal skills

Conflict resolution

Job description

2-3 years of experience in customer service, preferably within the logistics or cargo industry.Strong communication and interpersonal skills.Ability to handle high-pressure situations and resolve conflicts effectively

Required Candidate profile

Customer Interaction: Serve as the primary point of contact for customers regarding logistics and cargo inquiries.Address and resolve customer complaints and issues promptly and professionally.