Customer Support Executive

Vrinda International; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International is seeking a Customer Support Executive to act as a liaison with global clients in the IT Services sector. The role focuses on high-quality assistance across chat and voice, resolving inquiries efficiently while maintaining excellent service standards.

Candidates should have at least 1 year of experience, be flexible with rotating shifts, and possess strong written communication and multitasking abilities to support international clients.

Qualifications

• At least 1 year of professional work experience.
• Willingness to work across rotating shifts.
• Proven ability to follow quality protocols and processes.
• Ability to multitask and manage high-volume interactions.
• Strong problem-solving skills for complex customer scenarios.
• Very high typing speed with accurate chat communication.
• Excellent customer handling and client-centric approach.
• Superior written communication for professional correspondence.
• Experience in international BPO and international chat support.

Responsibilities

• Handle customer inquiries via chat and voice for international markets.
• Adhere to quality standards and established processes for consistency.
• Work in rotating shifts to provide round-the-clock support.
• Manage multiple tasks with accuracy and speed.
• Identify root causes and implement prompt solutions.
• Use typing and chat skills to communicate clearly with clients.
• Demonstrate interpersonal skills to maintain professional interactions.
• Craft clear, concise written responses addressing client needs.
• Leverage experience in international BPO environments to navigate cultural contexts.

Skills

Chat Support

International

Typing Speed

Multitasking

Customer Care

Tools

CRM software

Job description

Summary

The Customer Support Executive serves as a vital liaison between the organization and its global clientele within the IT Services sector. This role is dedicated to delivering high-quality assistance through various communication channels, ensuring that client inquiries are resolved efficiently and effectively. The position is crucial for maintaining customer satisfaction and upholding the companys reputation for excellence in international business process operations.

Responsibilities

• Manage and resolve customer inquiries via chat and voice platforms with a focus on international markets.
• Adhere strictly to established quality standards and operational processes to ensure service consistency.
• Adapt to and work effectively within a rotational shift schedule to provide round-the-clock support.
• Handle multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Analyze customer issues to identify root causes and implement appropriate solutions promptly.
• Utilize proficient typing and chat skills to facilitate clear and rapid digital communication.
• Demonstrate strong interpersonal abilities to manage customer interactions with professionalism and empathy.
• Compose clear, concise, and grammatically correct written responses to address client needs.
• Leverage experience in international BPO environments to navigate diverse cultural contexts and expectations.

Requirements

• Possess a minimum of one year of professional work experience in the field.
• Demonstrate flexibility and readiness to work across various rotational shifts.
• Exhibit a proven track record of following quality protocols and adhering to defined processes.
• Show capability in multitasking and managing high-volume interactions efficiently.
• Display strong problem-solving skills to address complex customer scenarios.
• Maintain high typing speed and accuracy alongside effective chat communication abilities.
• Possess excellent customer handling techniques and a client-centric approach.
• Demonstrate superior written communication skills suitable for professional correspondence.
• Have prior experience specifically within the international BPO sector and international chat support operations.

Requirements: