Customer Support Executive Hiring in Amazon Process - Salary upto 5Lac

JobShop; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

JobShop in Bangalore is seeking candidates for a Non-Tech Support - Voice / Blended role. The position targets both freshers and experienced individuals and requires good English communication and comfort with multi-system computer work. Walk-in interviews will be conducted at the provided Bangalore address.

Role focuses on customer inquiries, identity verification, order-related issues, and security concerns with a strong emphasis on empathy and professional service.

Qualifications

• 10+2 / 12th Pass or above.
• Freshers & experienced candidates can apply.
• Good English communication skills.
• Comfortable working on computers and handling multiple systems.

Responsibilities

• Handle customer queries and provide effective solutions.
• Assist with shopping, account, payment, and order-related issues.
• Support identity verification and account security concerns.
• Identify and escrow potential fraud or security issues.
• Troubleshoot customer concerns using multiple systems and tools.
• Deliver excellent customer service with empathy and professionalism.

Skills

Good English communication

Education

10+2 / 12th Pass

Job description

Job Overview

Join Amazon's Customer Service team and assist customers with online shopping, account, identity verification, security, and order-related queries through phone.

Key Responsibilities

• Handle customer queries and provide effective solutions.
• Assist with shopping, account, payment, and order-related issues.
• Support identity verification and account security concerns.
• Identify and escrow potential fraud or security issues.
• Troubleshoot customer concerns using multiple systems and tools.
• Deliver excellent customer service with empathy and professionalism.

Location

Bangalore

Requirements

• Education: 10+2 / 12th Pass or above.
• Experience: Freshers & experienced candidates can apply.
• Good English communication skills.
• Comfortable working on computers and handling multiple systems.

Recruitment Process

• HR Interview
• Versant Communication Assessment
• Operations Interview

Walk-In Address

JobShop, 485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore 560043

Google Maps

https://maps.app.goo.gl/jLYAzRRedciXCfJQ6

Role

Non Tech Support - Voice / BlendedIndustry Type: BPM / BPO