Hiring For Amazon Customer Support Associate-Sal Upyo-4.5LPA@BLR

JobShop; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Amazon's Customer Service team in Bengaluru is hiring for a customer support role handling inquiries related to shopping, accounts and order issues. You'll assist customers via phone or system-based channels with empathy and professionalism.

You will use multiple systems, resolve problems, and escalate fraud or security concerns when needed. Freshers and experienced candidates can apply; good English communication is essential.

Qualifications

• Education: 10+2 / 12th Pass or above.
• Excellent English communication.
• Comfortable working on computers and handling multiple systems.

Responsibilities

• Handle customer queries and provide effective solutions.
• Assist with shopping, account, payment, and order-related issues.
• Support identity verification and account security concerns.
• Identify and elevate potential fraud or security issues.
• Troubleshoot customer concerns using multiple systems and tools.
• Deliver excellent customer service with empathy and professionalism.

Skills

English communication

Education

12th Pass

Job description

Job Overview

Join Amazon's Customer Service team and assist customers with online shopping, account, identity verification, security, and order-related queries through phone.

Key Responsibilities

• Handle customer queries and provide effective solutions.
• Assist with shopping, account, payment, and order-related issues.
• Support identity verification and account security concerns.
• Identify and elevate potential fraud or security issues.
• Troubleshoot customer concerns using multiple systems and tools.
• Deliver excellent customer service with empathy and professionalism.

Location

-Bangalore

Requirements

• Education: 10+2 / 12th Pass or above.
• Experience: Freshers & experienced candidates can apply.
• Good English communication skills.
• Comfortable working on computers and handling multiple systems.

Recruitment Process

• HR Interview
  • Versant Communication Assessment
  • Operations Interview