Amazon Customer Support - Work From Office Role - Bangalore

JobShop

Bengaluru

On-site

INR 300,000 - 420,000

Full time

14 days+

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Job summary

JobShop in Bengaluru is seeking a Customer Service Associate to assist customers with online shopping, account issues, and order tracking via phone and blended support.

The role emphasizes resolving queries with empathy, verifying accounts, and safeguarding security while handling multiple systems. Freshers and experienced candidates are welcome; strong English communication is required and comfort with computers is essential.

Qualifications

Education: 10+2 / 12th Pass or above.
Experience: Freshers & experienced candidates can apply.
English communication skills required.
Comfortable working on computers and handling multiple systems.

Responsibilities

Handle customer queries and provide effective solutions.
Assist with shopping, account, payment, and order-related issues.
Support identity verification and account security concerns.
Identify and elevate potential fraud or security issues.
Troubleshoot customer concerns using multiple systems and tools.
Deliver excellent customer service with empathy and professionalism.

Skills

English communication

Education

10+2 / 12th Pass or above

Job description

Customer Service Associate

Job Overview

Join Amazon's Customer Service team and assist customers with online shopping, account, identity verification, security, and order-related queries through phone.

Key Responsibilities

Handle customer queries and provide effective solutions.
Assist with shopping, account, payment, and order-related issues.
Support identity verification and account security concerns.
Identify and elevate potential fraud or security issues.
Troubleshoot customer concerns using multiple systems and tools.
Deliver excellent customer service with empathy and professionalism.

Requirements

Education: 10+2 / 12th Pass or above.
Experience: Freshers & experienced candidates can apply.
Good English communication skills.
Comfortable working on computers and handling multiple systems.

Role: Non Tech Support - Voice / BlendedIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / Blended