Amazon Customer Support Associate | Up To -4.5 LPA | Apply Now

JobShop; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Amazon in Bangalore is seeking a customer service associate to assist customers with online shopping, account and order-related queries over the phone.

Role requires good English communication and comfort with using multiple computer systems. Freshers and experienced candidates may apply, and training will cover identity verification and fraud awareness.

Qualifications

• Education: 12th Pass or above.
• Freshers & experienced candidates can apply.
• Good English communication skills.
• Comfortable working on computers and handling multiple systems.

Responsibilities

• Handle customer queries and provide effective solutions.
• Assist with shopping, account, payment, and order-related issues.
• Support identity verification and account security concerns.
• Identify and elevate potential fraud or security issues.
• Troubleshoot customer concerns using multiple systems and tools.
• Deliver excellent customer service with empathy and professionalism.

Skills

English communication

Customer service

Education

12th pass

Tools

Multiple systems

Job description

Job Overview

Join Amazon's Customer Service team and assist customers with online shopping, account, identity verification, security, and order-related queries through phone.

Key Responsibilities

• Handle customer queries and provide effective solutions.
• Assist with shopping, account, payment, and order-related issues.
• Support identity verification and account security concerns.
• Identify and elevate potential fraud or security issues.
• Troubleshoot customer concerns using multiple systems and tools.
• Deliver excellent customer service with empathy and professionalism.

Location

Bangalore

Requirements

• Education: 10+2 / 12th Pass or above.
• Experience: Freshers & experienced candidates can apply.
• Good English communication skills.
• Comfortable working on computers and handling multiple systems.

Recruitment Process

• HR Interview
• Versant Communication Assessment
• Operations Interview