Voice Support Executive | Amazon Process | Freshers & Experienced @BLR
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Job summary
Amazon's Customer Service team in Bangalore seeks professionals to assist customers with online shopping, account, identity verification, security, and order-related queries via phone. Responsibilities include handling queries, assisting with shopping, accounts, payments, and orders; supporting identity verification and security; identifying and escalating potential fraud; troubleshooting using multiple systems; delivering empathetic service.
Freshers and experienced candidates can apply.
Qualifications
- Education: 10+2 / 12th Pass or above.
- Freshers and experienced candidates can apply.
- Good English communication skills.
- Comfortable working on computers and handling multiple systems.
Responsibilities
- Handle customer queries with effective solutions.
- Assist with shopping, accounts, payments, and orders.
- Support identity verification and account security.
- Identify and escalate potential fraud or security issues.
- Troubleshoot issues using multiple systems and tools.
- Deliver courteous, empathetic customer service.
Skills
Education
Job description
Join Amazon's Customer Service team and assist customers with online shopping, account, identity verification, security, and order-related queries through phone.
- Handle customer queries and provide effective solutions.
- Assist with shopping, account, payment, and order-related issues.
- Support identity verification and account security concerns.
- Identify and escape potential fraud or security issues.
- Troubleshoot customer concerns using multiple systems and tools.
- Deliver excellent customer service with empathy and professionalism.
Bangalore
- Education: 10+2 / 12th Pass or above.
- Experience: Freshers & experienced candidates can apply.
- Good English communication skills.
- Comfortable working on computers and handling multiple systems.
- HR Interview Versant Communication Assessment Operations Interview
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