Customer Support Executive for Email and Chat Services

The Elitejob; India; Remote; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary package

Health and wellness benefits

Flexible work-from-home options

Employee discounts on products

Training and development programs

Job summary

A leading e-commerce company in India is seeking a highly motivated Customer Support Executive to assist customers via email and chat. Key responsibilities include promptly responding to inquiries, handling complaints, and maintaining product knowledge. Ideal candidates will have strong communication skills and experience in customer service. Join us to contribute to outstanding service and be part of a dynamic team offering growth opportunities.

Qualifications

• Minimum 1-2 years of experience in customer service, preferably in e-commerce.
• Experience handling customer queries via email and chat is desirable.
• Comfortable working in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries through email and chat.
• Handle customer complaints with empathy and professionalism.
• Maintain detailed records of customer interactions.

Skills

Excellent verbal and written communication skills in English

Strong interpersonal skills

Problem-solving skills

Proficient in customer support software

Tools

Zendesk

Freshdesk

Job description

Job Summary:

Myntra, one of Indias leading e-commerce companies specializing in fashion and lifestyle products, is looking for a highly motivated and customer-focused individual to join our team as a Customer Support Executive for Email and Chat Services. This position offers an exciting opportunity to assist customers via email and chat, providing exceptional service and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering outstanding service.

Key Responsibilities:

• Respond promptly to customer inquiries through email and chat channels, providing accurate information and resolving issues efficiently.
• Handle customer complaints with empathy, ensuring they are addressed in a timely and professional manner.
• Maintain a high level of product knowledge to provide accurate information about Myntras offerings, services, and policies.
• Assist customers with order-related inquiries, payment issues, product returns, refunds, and exchanges.
• Collaborate with internal teams, such as logistics and inventory, to resolve customer issues and improve overall service.
• Ensure a positive customer experience by upholding Myntras values of excellence, integrity, and customer-centricity.
• Maintain detailed records of customer interactions, feedback, and resolution steps in the system.
• Stay updated with company promotions, products, and services to deliver relevant information to customers.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a focus on providing exceptional customer service.
• Ability to manage multiple tasks and prioritize effectively.
• Strong problem-solving skills with the ability to handle challenging customer situations.
• Proficient in using customer support software and tools, such as Zendesk, Freshdesk, or similar platforms.
• Basic knowledge of Myntras products and services is a plus.
• Ability to work independently as well as in a team environment.
• Comfortable with working in a fast-paced environment.

Experience:

• A minimum of 1-2 years of experience in a customer service role, preferably in an e-commerce or retail environment.
• Experience handling customer queries via email and chat is highly desirable.
• Experience working with customer service software or CRM tools is an advantage.

Working Hours:

• Full-time position with flexible working hours.
• Willingness to work in shifts, including weekends and public holidays, as per business requirements.

Knowledge, Skills, and Abilities:

• In-depth knowledge of Myntras product range, policies, and procedures.
• Familiarity with customer service best practices and quality standards.
• Ability to handle difficult or emotional customer interactions with professionalism and empathy.
• Strong attention to detail, ensuring all customer communications are clear, concise, and accurate.
• Good organizational and time-management skills to handle multiple customer queries at once.

Benefits:

• Competitive salary package with performance-based incentives.
• Health and wellness benefits, including medical insurance for employees and dependents.
• Opportunity to work with one of the leading e-commerce brands in India.
• Training and development programs to enhance your skills and career growth.
• Flexible work-from-home options (where applicable).
• Employee discounts on Myntra products.
• A positive and inclusive company culture that encourages innovation and collaboration.

Why Join Myntra:

Myntra is a fast-paced, dynamic company offering exciting opportunities for personal and professional growth. As a Customer Support Executive at Myntra, you will be at the forefront of delivering exceptional customer service, contributing to the continued success of our brand. We value creativity, customer-centricity, and a collaborative work environment, making Myntra a great place to build your career.

How to Apply:

Interested candidates are encouraged to apply by submitting their updated resume through the Myntra careers portal. Please include a cover letter outlining your qualifications and why you would be a great fit for the role. We look forward to reviewing your application!