Customer Support Executive/ Claims Executive

Infinity Assurance; New Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Infinity Assurance, pan-India service provider for extended warranties and related services, seeks a Customer Service Coordinator / Claims Executive. The role covers end-to-end claims handling from registration to settlement, with a need for basic accounting skills and a customer-first approach.

Candidates should have 3+ years in a similar role, preferably with a B.Com, though any graduation or diploma is acceptable. Fluency in English and Hindi is required.

Qualifications

• 3+ years of prior experience in a similar profile with knowledge of repair / service centre processes.
• Preferably a B.Com but any Graduation or a Diploma is a must
• Must be fluent in English and Hindi communication; both writing and speaking.

Responsibilities

• Register and verify customer warranty and insurance claims
• Educate customers on making a claim and the processes involved
• Collect information and documents to proceed with a claim
• Analyse claim documents to establish whether it satisfies policy conditions
• Guide the customer on how to proceed
• Coordinate with the customer / policyholder and the service centres, and accounting departments
• Keep an eye on potentially fraudulent claims
• Ensure the customer is treated fairly
• Recording and tracking financial transactions related to claims

Skills

Customer service

Claims processing

Basic accounting

English and Hindi communication

Education

B.Com

Graduate or Diploma

Job description

We specialise in providing Pan India Services for Extended Warranty, Mobile Insurance, Installation, Warranty and related services for Consumer Electronics Home Appliances, Mobile Phones, Classroom Solutions, Interactive Flat panel Displays, Digital Kisos, Signages, AV solutions IT, Office Automation and other products.

We have state-of-the-art service operations, accounts and billing software for end-to-end claims management.

To strengthen the team, we are hiring Customer Service Coordinators / Claims Executives.

About the role

• This multifaceted position demands adept customer service skills for managing claims from initial registration through to settlement.
• Additionally, it requires basic accounting proficiency to handle financial aspects related to claims processing. The incumbent will assess claim validity, ensure fair treatment of customers, and safeguard against fraudulent activities, while also managing financial transactions associated with claims.
• Candidates with a background in both customer service and basic accounting principles are encouraged to apply.

Responsibilities

The responsibilities encompass a blend of customer service and basic accounting duties:

• Register verify customer s Warranty and insurance claims
• Educate customer on making a claim and the processes involved
• Collect accurate information and documents to proceed with a claim
• Analyse a claim documents to establish whether it satisfies policy conditions
• Guide the customer on how to proceed
• Coordinate with the customer /policyholder and the service centres, and accounting departments
• Keep an eye on potentially fraudulent claims
• Ensure the customer is treated fairs
• Recording and tracking financial transactions related to claims

Candidate Profile

• Candidates should have 3+ years of prior experience in a similar profile with knowledge of repair / service centre processes.
• Preferably a B.Com but any Graduation or a Diploma is a must
• Must be fluent in English and Hindi communication; both writing and speaking

Working hours

Office hours are 9AM to 6PM, Monday to Saturday; extended working hours may be required