Insurance Claims Associate

WTW Global Delivery And Solutions; Mumbai; Hybrid; INR 450,000 - 600,000; Full time

Job summary

Willis Towers Watson is seeking an Insurance Claims (Great Britain) Associate in Thane iTHINK. The role supports clients by managing and settling insurance claims with a hybrid work model, training in-office and then flexible work arrangements. Immediate joiners are welcome, and 1–3 years in insurance is expected.

The team serves Great Britain Claims, delivering client outcomes by coordinating with insurers/reinsurers and internal stakeholders. Excellent communication and accuracy are essential.

Qualifications

• 1–3 years experience in the insurance domain.
• No gap in education and graduation in any field (BA/BCom).
• Strong communication and attention to detail required.

Responsibilities

• Adhere to company values and deliver performance targets.
• Maintain productivity and quality standards above defined levels.
• Manage assigned portfolios and flag concerns to Line Manager.
• Develop relationships with internal and external stakeholders.
• Ensure data security as per policy.
• Adapt to changing priorities and shift rotations.

Skills

Verbal and written communication

Attention to detail

Logical thinking

Learning new processes

Adaptability to unfamiliar situations

Prioritisation & time management

Teamwork and independence

Microsoft Word

Microsoft Excel

Education

Any Graduate (BA, BCom)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title

Insurance Claims (Great Britain)- Associate

Job Description

The Claims associate Great Britain supports clients by managing and settling insurance claims.

Experience Required

1 - 3 years experience in the insurance domain

Location

Thane iTHINK

Shift Timings

Day rotational shifts - 6:30AM to 3:30PM & 1:30PM to 10:30PM

Work Mode :

Hybrid (work from office during training)

Immediate joiners only

About Great Britain Claims

Great Britain Claims, a line of business within the Corporate Risk and Broking segments operates to deliver the best client outcomes by fully integrating and mobilising Willis Towers Watsons relationships with their Clients, third parties and insurers / reinsurers and providing specialist expertise throughout the client experience.

Our services include:

• Claims and Settlement Notification
• System set-up
• Correspondence with external parties via email / calls
• Renewal Stats creation
• Managing queries
• Client Service
• Documentation and evidencing
• Managing financials (Debts, Refunds etc.)

Principal Duties/Responsibilities

• Adopt and adhere to all Willis Towers Watson values without compromise
• Delivery on performance standards:
  • Productivity to be maintained at 100%
  • Quality standards to be maintained in excess of 99.5%
  • Deliver all standard units of production within the stipulated timelines
  • Responsible for managing assigned portfolios. To flag immediately with the Line Manager if any concerns or issues on the account
• To develop effective relationships with stakeholders (Internal and external)
• Maintain data security standards as defined within the Information Security policy
• Flexible, able to shift priorities to accommodate changing business demands
• Adapt to flexible shift rotation policy (Weekly/Bi-weekly) as per business demands
• Develop a sound understanding of the business process
• Ensure adherence to compliance and operate within the guidelines of internal and external regulators
• Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues, and the business interests of the company

Required Skills, Knowledge, Experience

Skills

• Good verbal and written communication skills
• Attention to detail is vital to succeed in this role
• Logical thinking is a must
• Ability to learn new processes and systems, also should have the ability to adapt to changes
• Ability to seek out and learn from unfamiliar situations/experiences
• Ability to prioritise and organise tasks, work within stiff timelines
• Ability to work independently and as part of a team

Knowledge:

• Basic knowledge of the Microsoft office, particularly Word & Excel

Qualification:

• Any Graduate (BA, BCom)
• No gap in education

Were committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].