Customer Support Executive(Blended Process)-HR Shaeesta

Wipro; Kolkata District; On-site; INR 300,000 - 360,000; Full time

Job summary

Wipro is hiring for an entry-level customer service role in Kolkata. You will handle queries via voice, chat and email, delivering prompt resolutions and ensuring customer satisfaction.

Freshers from any discipline with strong communication skills are encouraged. The role involves documentation of interactions, meeting quality targets and working in rotational/night shifts. Immediate joiners are preferred.

Qualifications

• Freshers-only role.
• HSC (12th Pass) eligible.
• Graduates from any discipline are welcome.
• Good verbal and written communication skills.
• Comfortable working in rotational/night shifts.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries through Voice, Chat, and Email channels.
• Provide prompt and accurate resolutions to customer concerns.
• Deliver excellent customer service and maintain customer satisfaction.
• Document customer interactions as per process guidelines.
• Meet quality and productivity targets.

Skills

Verbal communication

Written communication

Customer service

Education

HSC (12th Pass)

Graduate welcomed

Job description

Job Responsibilities

• Handle customer queries through Voice, Chat, and Email channels.


• Provide prompt and accurate resolutions to customer concerns.


• Deliver excellent customer service and maintain customer satisfaction.


• Document customer interactions as per process guidelines.


• Meet quality and productivity targets.

Eligibility Criteria

• Freshers only


• HSC (12th Pass) candidates are eligible.


• Graduates from any discipline are welcome.


• Good verbal and written communication skills.


• Comfortable working in rotational/night shifts.


• Basic computer knowledge is required.


• Immediate joiners preferred.