Chat And Email Support Executive

TP; Chhalera, Greater Noida, New Delhi; On-site; INR 400,000 - 420,000; Part time

Benefits offered by this job

Two-Way Cab Facility

Job summary

TP in Noida is seeking Customer Care Support Associates for a blended process on a 6-month contractual basis. Immediate joiners are preferred, with 70% chat/email and 30% voice support and a permanent night shift. The role offers a fixed-term contract and a two-way cab facility.

The position requires graduates or undergraduates with excellent English communication, and prior customer service experience is a plus though freshers with strong communication can also apply.

Qualifications

• Graduate / Undergraduate.
• Excellent written and verbal English communication.
• Comfortable working in permanent night shifts.
• Immediate joiners only.
• Prior customer service experience preferred; freshers with excellent communication may also apply.

Responsibilities

• Handle customer queries via chat, email, and voice channels.
• Resolve customer concerns while maintaining service quality standards.
• Document customer interactions accurately.
• Meet productivity and quality metrics.

Skills

English communication

Customer service

Education

Graduate / Undergrad

Job description

Hiring Customer Care Support Associates - Blended Process

We are looking for immediate joiners for a 6-month contractual role in a blended customer support process.

Job Details:

• Process: 70% Non-Voice (Chat/Email) & 30% Voice Support
• Employment Type: Contractual (6 Months)
• Contract Duration: 01 Nov 2026 - 30 Apr 2027
• Joining Date: On or Before 30 Oct 2026
• Shift: Permanent Night Shift
• Salary: Up to 4.0 - 4.2 LPA
• Week Offs: 2 Rotational Week Offs
• Transport: Two-Way Cab Facility

Roles & Responsibilities:

• Handle customer queries via chat, email, and voice channels.
• Resolve customer concerns while maintaining service quality standards.
• Document customer interactions accurately.
• Meet productivity and quality metrics.

Eligibility:

• Graduate / Undergraduate.
• Excellent written and verbal English communication.
• Comfortable working in permanent night shifts.
• Immediate joiners only.
• Prior customer service experience preferred; freshers with excellent communication may also apply.

Work Location:

Tower 21, Plot No. 20,
Noida-Greater Noida Expressway,
Sector 135, Bijapur, Noida, Uttar Pradesh - 201304

Main Screening Questions:

1. Are you available to join on or before 30-Oct-2026?
2. Are you comfortable with permanent night shifts?
3. Are you comfortable with a 6-month contractual role?