Customer Support Executive Banking Process @Navi Mumbai

Credicus Business Services; Thane, Panvel, Navi Mumbai; On-site; INR 325,000 - 389,000; Full time

Job summary

Credicus Business Services in Navi Mumbai is seeking experienced Voice Inbound Executives for a BFSI process. You will handle inbound calls, address banking queries, and deliver high-quality service in line with industry standards.

The role requires minimum 12 months in customer service, graduation, and Versant Level 5 communication. You will work in rotational shifts, maintain service quality, and document interactions as you comply with guidelines.

Qualifications

• Minimum 12 months of experience in Customer Service within Banking/BPO/BFSI.
• Graduation is mandatory.
• Versant Level 5 communication skills required.
• Strong verbal communication and interpersonal skills.
• Ability to work in rotational shifts.

Responsibilities

• Handle inbound customer calls related to banking and financial services
• Resolve customer queries efficiently and accurately
• Maintain high standards of customer satisfaction and service quality
• Adhere to process guidelines, compliance requirements, and call quality standards
• Document customer interactions and update systems accurately

Skills

Voice inbound

Banking knowledge

Communication skills

Interpersonal skills

Rotational shifts

Education

Graduation

Job description

Process:- Customer Service - Inbound Process

Location: Turbhe, Navi Mumbai
Employment Type: Full-Time

Job Summary:
We are hiring experienced Voice Inbound Executives for a leading BFSI process. The role involves handling inbound customer calls, addressing banking-related queries, and delivering high-quality customer service while complying with industry standards.

Key Responsibilities:

• Handle inbound customer calls related to banking and financial services
• Resolve customer queries efficiently and accurately
• Maintain high standards of customer satisfaction and service quality
• Adhere to process guidelines, compliance requirements, and call quality standards
• Document customer interactions and update systems accurately

Eligibility Criteria:

• Minimum 12 months of experience in Customer Service within Banking/BPO/BFSI
• Graduation is mandatory
• Versant Level 5 communication skills required
• Strong verbal communication and interpersonal skills
• Ability to work in rotational shifts

Salary: Up to 32,000 CTC

Shift Details:

• Rotational shifts

Interview Process:

1. HR Round
2. Operations Round (Face-to-Face)
3. Aptitude Test
4. Client Interview (Face-to-Face)