Customer Service Executive | Credit Card - Inbound & Chat Process

Credicus Business Services; Mumbai; On-site; INR 308,000 - 417,000; Full time

Job summary

Credicus Business Services is hiring for a Customer Service Executive to handle inbound chat queries related to credit cards from our Navi Mumbai customers. You will resolve card-related inquiries, process requests, and deliver high-quality support with professional communication.

The role requires a graduate with at least 1 year of customer service/BPO/chat process experience and Versant Level 5 proficiency. Location is Turbhe (Juinagar), Navi Mumbai, with Sunday fixed weekly off.

Qualifications

• Graduate degree required.
• Minimum 1 year of experience in Customer Service, BPO, or Chat Process.
• Versant Level 5 required.

Responsibilities

• Handle customer queries and provide accurate resolutions through the inbound chat process.
• Assist customers with credit card-related queries, requests, and service requirements.
• Maintain professional communication and ensure a high-quality customer experience.
• Adhere to process guidelines, quality standards, and performance parameters.

Skills

Communication skills

Chat process

Customer service

Versant Level 5

Education

Graduate

Job description

Process:- Customer Service Executive Credit Card – Inbound Chat

Location: Turbhe (Juinagar), Navi Mumbai

Job Responsibilities:-

• Handle customer queries and provide accurate resolutions through the inbound chat process.
• Assist customers with credit card-related queries, requests, and service requirements.
• Maintain professional communication and ensure a high-quality customer experience.
• Adhere to process guidelines, quality standards, and performance parameters.

Eligibility Criteria:-

Qualification: Graduate only

• Experience: Minimum 1 year of experience in Customer Service, BPO, or Chat Process
• Communication: Good communication skills
• Versant: Level 5

Compensation & Benefits:-

CTC: 32,500 per month
In-Hand: 27,000 per month

Weekly Off: Sunday Fixed