Customer Support Executive| Back Office- Fresher

Cityfurnish; Gurugram District, Delhi; On-site; INR 279,000 - 502,000; Full time

Job summary

Cityfurnish in Gurugram is seeking a highly driven Customer Support Executive who can independently own customer interactions from first contact through final resolution. This hands-on role is for someone who enjoys solving problems, taking accountability, and ensuring every customer receives a seamless and positive experience.

You will manage queries, complaints, escalations, and complex cases end-to-end while coordinating with Billing, Technology, and Operations to drive timely resolutions.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 0-1 years of experience in Customer Support / Customer Service, preferably in a startup/tech environment.
• Excellent written and verbal communication skills.

Responsibilities

• Take end-to-end ownership of customer queries, complaints, and escalations across chat, email, social media, and other support channels.
• Own customer cases from the first interaction until complete resolution, ensuring timely follow-ups and clear communication throughout.
• Deliver an exceptional customer experience with a strong focus on CSAT, first-contact resolution, response time, and resolution time.
• Independently investigate customer issues, identify the root cause, and determine the best possible resolution.
• Handle difficult or sensitive customer situations with empathy, professionalism, and sound judgment.
• Proactively coordinate with Billing, Technology, Operations, other internal teams to resolve customer concerns.
• Identify recurring customer pain points and elevate systemic issues before they impact more customers.
• Maintain high standards of communication quality, accuracy, tone, and professionalism across all interactions.

Skills

Customer Support

Communication Skills

Education

Bachelor's degree or equivalent

Job description

We are looking for a highly drivenCustomer Support Executive who can independently own customer interactions from first contact through final resolution.

This is a hands-on role for someone who enjoys solving problems, taking accountability, and ensuring that every customer receives a seamless and positive experience. You will be expected to manage queries, complaints, escalations, and complex cases end-to-end while coordinating with internal teams to drive timely resolutions.

We operate in afast-paced, technology and AI-focused startup environment, so we are looking for someone who is adaptable, proactive, comfortable with new tools, and constantly looking for smarter ways to improve the customer experience.

What You’ll Do

• Takeend-to-end ownership of customer queries, complaints, and escalationsacross chat, email, social media, and other support channels.
• Own customer cases from the first interaction until complete resolution, ensuring timely follow-ups and clear communication throughout.
• Deliver an exceptional customer experience with a strong focus onCSAT, first-contact resolution, response time, and resolution time.
• Independently investigate customer issues, identify the root cause, and determine the best possible resolution.
• Handle difficult or sensitive customer situations with empathy, professionalism, and sound judgment.
• Proactively coordinate withBilling, Technology, Operations, other internal teamsto resolve customer concerns.
• Identify recurring customer pain points and elevate systemic issues before they impact more customers.
• Maintain high standards of communication quality, accuracy, tone, and professionalism across all interactions.

What We’re Looking For

• Bachelor's degree or equivalent professional experience.
• 0-1 years of experience in Customer Support / Customer Service, preferably within an e-commerce, technology, consumer internet, or fast-paced startup environment.
• Excellent written and verbal communication skills.

What will make you a good fit for this role?

• Customer First:You genuinely care about finding the best possible resolution for the customer.
• Ownership Mindset:You don't simply forward problems, you stay accountable until they are solved.
• Independent Execution:You are comfortable making decisions, prioritizing cases, and moving things forward without constant supervision.
• Problem Solver:You look beyond the immediate complaint to understand and solve the underlying problem.

What You’ll Get

• The opportunity to take meaningful ownership of theend-to-end customer experience.
• Freedom to identify problems and contribute ideas that directly improve customer experience and operational efficiency.
• Strong opportunities for learning, responsibility, and career growth.