Customer Support Executive

WNS Holdings; Thane; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary

Training and career development

Supportive work environment

Growth opportunities

Job summary

WNS Holdings in Mumbai is seeking a Customer Service Executive for the International Chat Process. Fresh graduates with up to 3 years of experience are welcomed. The role is full-time and on-site in Mumbai, with rotational UK shifts and a 5-day work week.

You will handle customer queries via chat and phone, provide accurate information, and ensure a positive customer experience while maintaining records and meeting targets.

Qualifications

• Fresh graduates welcome (depending on company requirements).
• Excellent English communication, both written and spoken.
• Basic computer literacy including MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound/outbound customer interactions via chat, phone or other channels.
• Provide accurate information and resolve inquiries in a timely manner.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service and process information to customers.
• Follow company policies, quality standards and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Skills

English skills

MS Office

Problem solving

Interpersonal skills

Customer focus

Education

Graduation

Job description

Job Title: Customer Service Executive - International Chat Process

Location: Mumbai

Experience: 0-3 Years

Working Days: 5 Days a Week

Weekly Off: 2 Rotational off's

Employment Type: Full-Time

Interview Type: Face-to-face Interview

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalated complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate Freshers can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

0-2 years of experience in customer service, customer support, BPO, call center, or related roles.

Freshers with excellent communication skills are encouraged to apply.

Working Conditions

• Location: Thane
• Shift: Rotational shifts (UK)
• Working Days: 5 days per week
• Weekly Off: Rotational Off

What We Offer

• Competitive salary and incentives (if applicable)
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization