Customer Support Executive

DNA Growth; Sahibzada Ajit Singh Nagar; On-site; INR 300,000 - 450,000; Full time

Job summary

DNA Growth is looking for a dedicated Call Handler Executive for a UK process based in Ludhiana. This role focuses on managing inbound and outbound calls, ensuring a high level of professional interaction with clients.

The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to explain dental services effectively. Freshers with exceptional communication abilities are encouraged to apply for this full-time position.

Qualifications

• Strong communication skills are essential for recording and explaining information.
• Attention to detail for maintaining accurate internal records.
• Willingness to adapt to new software and processes.

Responsibilities

• Handle inbound and outbound calls professionally.
• Record caller details accurately.
• Explain dental services offered to clients.
• Process payments and book appointments.
• Upsell services using knowledge of payment plans.
• Cold call inactive patients for service offers.
• Adapt to client software for record maintenance.
• Participate in ongoing training.

Skills

Excellent communication skills

Attention to detail

Proficient in computer software

Ability to explain services

Willingness to learn

Job description

DNA Growth is a leading professional services firm specializing in offering business planning and virtual CFO solutions to startup and mid‑enterprise clientele in North America and the MENA region. We combine people, processes, and tech to empower our client’s growth and success.

Job Title: Call Handler Executive - UK Process

Location: Mohali & Ludhiana (Work from Office)

Shift Timing: Rotational shift & Rotational working days

Job Description

We are seeking experienced and dedicated Call Handlers to join our team for a UK‑based health services process. The ideal candidates will have prior experience in voice processes and excellent communication skills.

Key Responsibilities

• Handle inbound and outbound calls, ensuring professional and courteous interaction with clients.
• Accurately record caller details and relevant information in the client’s internal data records system.
• Understand and explain the dental services offered by the clinic to potential and existing clients (training to be provided regarding the services).
• Process payments and book appointments over the phone.
• Offering and upselling general enquiries using knowledge of dental payment plans and services that the client is offering.
• Cold calling inactive patients and new patients to re‑offer services.
• Adapt to and learn the software used by the client for maintaining internal records.
• Participate in ongoing training to stay updated with new processes and services.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to accurately record information.
• Proficient in using computer software and willing to learn new systems.
• Ability to explain and promote services effectively.
• Willingness to learn and adapt to new processes and training.

Additional Information

• Freshers with exceptional communication skills and a willingness to learn are also encouraged to apply.
• This is a full‑time, office‑based position in Ludhiana.
• Work hours will align with UK business hours, and candidates should be open to working in shifts if required.