Customer Support Executive

Blue Pearl Health Tech Pvt Ltd.; Pune District; On-site; INR 300,000 - 450,000; Full time

Job summary

Blue Pearl Health Tech Pvt Ltd. in Pune invites applications for a frontline Customer Support representative responsible for guiding customers via Live Chat, phone, and email, installing and training on products, and supporting post-sale activities.

Candidates should have strong English communication, be self-motivated and a team player, with good computer skills and excellent attendance. Travel for demos may be required; male candidates only.

Qualifications

• Strong verbal and written communication in English.
• Good computer knowledge.
• Self-motivated and a team player.
• Excellent attendance and punctuality.
• Excellent customer service skills.

Responsibilities

• Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
• Resolve client issues via Live Chat, Email, Phone, and Remote software.
• Self-motivated and be a team player.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures, and standards.
• Maintain accurate records of daily communications and issues resolved.
• Nice to have knowledge of SQL and PLSQL.

Skills

Communication skills

Computer literacy

Team player

Attendance & punctuality

Customer service

Tools

SQL

PLSQL

Job description

Will be the first point of contact of the company and provide comprehensive support via Live Chat, Phone, and Email. Install, train, and implement product at various customer locations and ready for travel for demo and post-sale support.

Roles & Responsibilities:

• Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
• Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
• Self-motivated and be a team player.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures, and standards.
• Maintain accurate records of daily communications and issues resolved.
• Nice to have knowledge of SQL and PLSQL.

Requirements:

• Strong verbal and written communication skills in English.
• Good computer knowledge.
• Self-motivated and a team player.
• Excellent attendance and punctuality.
• Excellent customer service skills.

Note - Only male candidates can apply.