Customer Support Executive

TCP Corporate Solution; Pune District; On-site; INR 318,000 - 446,000; Full time

Benefits offered by this job

Provident Fund

Job summary

TCP Corporate Solution in Pune (Kharadi) is seeking a Customer Success Associate for PhonePe Motor Insurance/Life insurance. Freshers with excellent communication and a willingness to work in an insurance-driven environment are encouraged to apply.

The role requires strong English/Hindi communication, a graduate degree, and the ability to handle queries, resolve issues, and maintain compliance while delivering empathetic support. On-site, day/morning shifts with Provident Fund benefits.

Qualifications

• Graduate from any field.
• Excellent communication in English and Hindi.
• Insurance exposure or sales aptitude is a plus.

Responsibilities

• Handle customer queries and provide accurate information regarding PhonePe services.
• Ensure customer satisfaction by resolving issues effectively and efficiently.
• Maintain a professional and empathetic approach while interacting with customers.
• Adhere to quality and compliance standards during customer interactions.

Skills

Communication skills

English & Hindi fluency

Education

Graduate

Job description

Job description

Job Title: Customer Success Associate

Process - PhonePe Motor Insurance/Life insurance

Work Mode: Work From Office

Preferred candidates - Freshers with excellent Communication

Experience - Insurance Background Any kind of Sales

Location: Pune(Kharadi)

Salary: 28,500 CTC to 40,000 per month CTC.

PhonePe is looking for dynamic and customer-oriented individuals to join our Customer Success team.

Key Responsibilities

• Handle customer queries and provide accurate information regarding PhonePe services.
• Ensure customer satisfaction by resolving issues effectively and efficiently.
• Maintain a professional and empathetic approach while interacting with customers.
• Adhere to quality and compliance standards during customer interactions.

Required Skillset

• Excellent communication skills in both English and Hindi.

Qualifications

• Graduate from any field.

Interview Process

• HR Round
• Versant 6 Certified
• Written Assessment
• Operations Round
• Client Round

Experience

• Open to both freshers and experienced candidates.
• Preferred: Candidates with insurance experience and sales acumen.
• Minimum 6 months of Life Insurance experience is an added advantage.
• Knowledge of Mutual Funds and ULIP Plans is beneficial.

Shift Details

• Rotational Shift
• 6 days working.

Benefits

• Provident Fund

Schedule

• Day shift
• Morning shift

Work Location: In person