Customer Support Executive

Synergy Talent Enterprise; New Delhi; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Provident fund

Health insurance

Annual bonus

Job summary

Synergy Talent Enterprise is seeking a customer support professional in Delhi to maintain high NPS by resolving issues promptly and collaborating with product teams on improvements.

The role involves handling queries via phone, email and chat, ensuring a smooth Guest Experience and consistent service quality.

Qualifications

• Provide customer support via phone, email and chat.
• Maintain high NPS through timely resolutions.
• Collaborate with teams on product improvements.
• Deliver exceptional support throughout Guest Experience.

Responsibilities

• Maintain high NPS through timely resolutions.
• Collaborate with teams on product improvements.
• Provide exceptional support throughout Guest Experience.
• Manage customer queries via phone, email & chat.

Skills

Customer support

Phone & Email Support

Chat Support

NPS awareness

Job description

Posted: 2 days ago Openings: 1 Applicants: Less than 10

Responsibilities:

• Maintain high NPS through timely resolutions
• Collaborate with teams on product improvements
• Provide exceptional support throughout Guest Experience
• Manage customer queries via phone, email & chat
• Maintain high NPS through timely resolutions
• Collaborate with teams on product improvements
• Provide exceptional support throughout Guest Experience

Perks and benefits

• Provident fund
• Health insurance
• Annual bonus

Skills highlighted with ‘‘ are preferred keyskills