Customer Care

Weplace Consultantancy; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Office cab/shuttle

Provident fund

Health insurance

Job summary

Weplace Consultantancy is seeking a Customer Success/Operations professional to handle customer queries via phone, email and chat, while maintaining high NPS through timely resolutions. You will collaborate with multiple teams to implement process improvements and ensure adherence to company policies.

This role is based in Kolkata and targets candidates with a BA in any specialization. The position is part of the Customer Success, Service & Operations team, offering a structured environment with

Qualifications

• UG: BA in any specialization.
• Experience in customer support is preferred.

Responsibilities

• Manage customer queries via phone, email & chat.
• Maintain high NPS through timely resolutions.
• Collaborate with teams on process improvements.
• Ensure compliance with company policies & procedures.

Skills

Customer support

Education

BA in any specialization

Job description

Responsibilities

• Maintain high NPS through timely resolutions
• Collaborate with teams on process improvements
• Ensure compliance with company policies & procedures

Perks and benefits

• Office cab/shuttle
• Provident fund
• Health insurance

Responsibilities

• Manage customer queries via phone, email & chat
• Maintain high NPS through timely resolutions
• Collaborate with teams on process improvements
• Ensure compliance with company policies & procedures

Perks and benefits

• Office cab/shuttle
• Provident fund
• Health insurance

Location

Kolkata

Role Category

Customer Success, Service & Operations - Other

Education

UG: B.A - Bachelor of Arts in Any Specialization

Key Skills

Skills highlighted with ‘‘ are preferred keyskills