Customer Support Executive

TeamLease; New Delhi; On-site; INR 300,000 - 450,000; Full time

Job summary

TeamLease is seeking an Operations & Customer Support Executive for West Delhi. The role involves handling inbound/outbound calls, promoting white goods, and managing customer queries with an emphasis on after-sales support.

You will process orders and coordinate with warehousing/logistics to ensure timely deliveries while maintaining accurate CRM/ERP records. Ideal candidates have 1–3 years in customer support, strong communication skills, and basic CRM/ERP and MS Excel knowledge.

Qualifications

• Graduate in any discipline (Commerce/Business preferred).
• 1–3 years of experience in customer support.
• Excellent communication and customer handling skills.
• Basic knowledge of CRM/ERP systems and MS Excel.

Responsibilities

• Handle inbound/outbound calls and follow up on leads.
• Promote white goods to customers, dealers, and distributors.
• Manage customer queries, complaints, and after-sales support.
• Process orders and coordinate with warehouse/logistics for timely deliveries.
• Maintain customer records in CRM/ERP and achieve sales targets.

Skills

Inbound/outbound calls

Lead follow-up

CRM/ERP usage

MS Excel

Customer handling

Education

Graduate in any discipline

Tools

CRM/ERP

MS Excel

Job description

Position: Operations & Customer Support Executive

Location: West Delhi

Openings: 2

Salary - Negotiable , hike on current or last salary .

Working Days: Monday to Saturday

Key Responsibilities:

• Handle inbound/outbound calls and follow up on leads.
• Promote white goods to customers, dealers, and distributors.
• Manage customer queries, complaints, and after-sales support.
• Process orders and coordinate with warehouse/logistics for timely deliveries.
• Maintain customer records in CRM/ERP and achieve sales targets.

Requirements:

• Graduate in any discipline (Commerce/Business preferred).
• 1 to 3 years of experience in customer support.
• Excellent communication and customer handling skills.
• Basic knowledge of CRM/ERP systems and MS Excel.
• Ability to work in a fast-paced environment and resolve customer issues professionally.