Walk-in | Sutherland is Hiring For International Chat Process.

Sutherland; Navi Mumbai; Sur place; INR 167 000 - 279 000; Plein temps

Résumé du poste

Sutherland in Navi Mumbai is hiring for Customer Support Associate Chat Process to handle Amazon Chat queries, assist with orders, refunds, payments, and account concerns, while ensuring quality and CSAT targets.

This full-time role is based in Airoli, Navi Mumbai, with rotational shifts and work-from-office mode, requiring good written English, basic computer knowledge, and fast, accurate typing.

Qualifications

• Freshers and experienced candidates can apply.
• Good written English communication skills.
• Basic computer knowledge.
• Good typing speed and accuracy.
• Comfortable working in rotational shifts.

Responsabilités

• Handle customer queries through chat support.
• Assist customers with orders, deliveries, returns, refunds, payments, and account-related concerns.
• Provide accurate and timely resolutions.
• Maintain customer experience and meet quality, productivity, and CSAT targets.
• Follow process guidelines and maintain proper customer interaction records.

Connaissances

Customer Support

Chat Process

Written Communication

Typing Skills

Customer Handling

Problem-Solving

Multitasking

Formation

12th Pass

Graduate

Description du poste

HIRING ALERT AMAZON CHAT SUPPORT

Company: Sutherland

Position: Customer Support Associate Chat Process

Process: Amazon Chat Support

Location: Airoli, Navi Mumbai

Work Mode: Work from Office

Employment Type: Full-Time

Shift: Rotational Shifts

Job Responsibilities

• Handle customer queries through chat support.
• Assist customers with orders, deliveries, returns, refunds, payments, and account-related concerns.
• Provide accurate and timely resolutions.
• Maintain customer experience and meet quality, productivity, and CSAT targets.
• Follow process guidelines and maintain proper customer interaction records.

Eligibility Criteria

• 12th Pass / Graduate
• Freshers and experienced candidates can apply.
• Good written English communication skills.
• Basic computer knowledge.
• Good typing speed and accuracy.
• Comfortable working in rotational shifts.

Key Skills

Customer Support | Chat Process | Written Communication | Typing Skills | Customer Handling | Problem-Solving | Multitasking

Work Location

Sutherland, Airoli, Navi Mumbai

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