Customer Support Executive

Mastergroups; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

A shipping company in Mumbai is seeking a Customer Support Executive with 2-5 years of experience in customer service. The role involves assisting users of the MMD3 portal, handling queries, and ensuring customer satisfaction through excellent communication. Candidates should have a graduate degree and strong problem-solving skills. Knowledge of online portals and experience in logistics is preferred. Interested applicants can send their CVs to [e-mail].

Qualifications

• 2–5 years of experience in customer service/helpdesk, preferably in shipping or logistics.
• Good knowledge of data entry and documentation processes.
• Familiarity with ICEGATE and shipping documentation is a plus.
• Excellent communication skills (English and Hindi; regional language is a plus).
• Problem-solving skills with attention to detail.

Responsibilities

• Handle customer inquiries related to the MMD3 portal via IVR or email.
• Assist customers in registration, login, and navigation of the portal.
• Resolve issues related to Shipping bill and transaction failures.
• Escalate technical issues to the IT/technical team and follow up until resolution.
• Maintain records of customer interactions and feedback.
• Provide guidance on tariff, billing, and compliance processes related to MMD3.
• Ensure high customer satisfaction through professional communication and timely support.
• Familiarity with ICEGATE, shipping documentation, or VGM submission.
• Basic knowledge of MS Office and ticketing systems.

Skills

Excellent communication skills

Problem-solving skills

Knowledge of online portals

Ability to work under pressure

Ticketing systems

Problem solving

Education

Graduate in any discipline

Tools

MS Office

Ticketing systems

Job description

Experience Required: 2–5 years
Location: Head Office – Lower Parel, Mumbai
Industry: Shipping
CTC: As per experience and industry standards
Education Qualification: Graduate in any discipline

Role Summary:
The Customer Support Executive will be responsible for assisting users of the MMD3 portal, handling customer queries, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities:

• Handle customer inquiries related to the MMD3 portal via IVR or email.
• Assist customers in registration, login, and navigation of the portal.
• Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission,error messages, or transaction failures.
• Escalate technical issues to the IT/technical team and follow up until resolution.
• Maintain records of customer interactions and feedback.
• Provide guidance on tariff, billing, and compliance processes related to MMD3.
• Ensure high customer satisfaction through professional communication and timely support.
• Familiarity with ICEGATE, shipping documentation, or VGM submission.
• Basic knowledge of MS Office and ticketing systems.

Required Skills & Qualifications:

• Graduate in any discipline (preferred: Commerce, Logistics, or IT background).
• 2–5 years of experience in customer service/helpdesk (shipping, logistics, or portal support preferred).
• Good knowledge of online portals, data entry, and documentation processes.
• Excellent communication skills (English and Hindi; regional language is a plus).
• Problem-solving skills with attention to detail.
• Ability to work under pressure and handle multiple queries simultaneously.

How to Apply:
Interested candidates can share their CVs [e-mail]