Customer Support Executive

Locobuzz; Mumbai; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Comprehensive medical coverage for you

Job summary

Locobuzz is seeking a Customer Support Executive in Mumbai to join a fast-paced CX technology team. You will resolve client issues, provide product walkthroughs, and support API-related queries with a software background.

You will troubleshoot UI/integration problems, maintain FAQs, and collaborate with internal teams to improve the product and ensure high-quality support for global brands across digital channels.

Qualifications

• Experience with APIs, databases, logs and debugging.
• Familiarity with social media and ORM platforms (Facebook, LinkedIn, Twitter, Instagram, GMB).
• Experience with Zendesk, Freshdesk or ClickUp for ticketing.
• Undergraduate degree with strong communication skills.
• Attention to detail and ability to multitask.

Responsibilities

• Act as the first point of contact for customer queries and issues.
• Troubleshoot UI and integration issues via email, chat or tickets.
• Document resolutions and identify recurring problems.
• Use debugging tools to resolve technical concerns.
• Provide product walkthroughs, training and setup assistance.
• Maintain FAQs and troubleshooting guides with new feature rollouts.
• Notify customers of service disruptions and maintenance.
• Collaborate with internal teams to report bugs and suggest improvements.
• Assist with API-related queries and data privacy compliance.

Skills

Customer service

Empathy

Communication

APIs

Databases

Ticketing tools

Multitasking

Education

Undergraduate degree

Tools

Zendesk

Freshdesk

ClickUp

Job description

Customer Support Executive

ROLE

Customer Support Executive

LOCA TION

DEP ARTMEN T

Customer Support

ABOUT LOCOBUZZ

Locobuzz builds AI-powered Customer Experience technology that helps global brands listen, engage, and respond to customers across every digital channel; social, messaging, reviews, and support. Our platform combines social intelligence, conversational AI, and workflow automation to manage millions of customer interactions at scale. Leading brands across industries run their CX operations on Locobuzz.

ABOUT THE ROLE

As a Customer Support Executive at Locobuzz, you will play a crucial role in ensuring smooth operations, resolving client issues, and optimising customer experience. Since the role involves both technical and customer-facing responsibilities, we're looking for someone with a software background and a strong understanding of customer service.

KEY RESPONSIBILITIES

• Act as the first point of contact for customer queries and issues
• Troubleshoot UI and integration issues, providing timely resolutions via email, chat, or ticketing systems
• Identify recurring problems, escalate critical issues, and document resolutions
• Use debugging tools to analyse and resolve technical concerns
• Provide product walkthroughs, training, and setup assistance
• Maintain FAQs and troubleshooting guides, updating them as new features roll out
• Notify customers of service disruptions and scheduled maintenance
• Collaborate with internal teams to report bugs, suggest improvements, and ensure priority support
• Assist with API-related queries, third-party integrations, and data privacy compliance (GDPR, CCPA)

KEY SKILLS / WHAT WE'RE LOOKING FOR

• Strong customer service expertise, with the ability to empathise with clients and provide clear solutions (essential)
• Basic technical background, including knowledge of APIs, databases, logs, and debugging (essential)
• Familiarity with social media and ORM platforms such as Facebook, LinkedIn, Twitter, Instagram, and GMB (essential)
• Strong problem-solving mindset, able to analyse issues, find patterns, and drive resolution (critical)
• Experience with ticketing tools such as Zendesk, Freshdesk, or ClickUp (preferable)
• Any undergraduate degree, with excellent communication and interpersonal skills
• Strong attention to detail and organisation, with the ability to multitask and prioritise effectively

WHY LOCOBUZZ?

• Play a crucial, customer-facing role at a fast-paced, dynamic organisation
• Access continuous learning and upskilling opportunities
• Be part of a collaborative team culture that values open communication
• Comprehensive medical coverage for you and your family