Client Support Specialist

Elevate Careers ?; Hyderabad; On-site; INR 180,000 - 250,000; Full time

Job summary

Elevate Careers in Hyderabad invites fresh graduates to join a night-shift role supporting US tax filing processes. You will handle calls, explain services, gather documents, and assist onboarding while maintaining client confidentiality.

Strong English communication and willingness to learn US taxation are essential. Prior contact-center or sales experience is a plus, and basic MS Excel skills will help in documenting client information.

Qualifications

• Excellent spoken and written English.
• Strong communication, interpersonal, and listening skills.
• Freshers welcome; experience in US voice processes or sales is an added advantage.
• Basic knowledge of email and MS Excel.
• Willingness to learn US taxation concepts and night shifts.

Responsibilities

• Handle inbound and outbound calls with US clients and prospective customers.
• Explain services, fees, filing procedures, and documentation requirements.
• Follow up with prospects and support client onboarding.
• Collect documents and coordinate with the tax preparation team.
• Explain tax calculations and guide clients through the next steps.
• Maintain accurate client records and confidentiality.
• Achieve assigned service and follow-up targets.

Skills

English communication

Communication skills

Night shift

Freshers welcome

Tools

MS Excel

Job description

The role primarily involves communicating with US clients and assisting them throughout the US tax filing process. Candidates with strong English communication and client-handling skills are encouraged to apply.

Key Responsibilities

• Handle inbound and outbound calls with US clients and prospective customers.
• Explain services, fees, filing procedures, and documentation requirements.
• Follow up with prospects and support client onboarding.
• Collect documents and coordinate with the tax preparation team.
• Explain tax calculations and guide clients through the next steps.
• Maintain accurate client records and confidentiality.
• Achieve assigned service and follow-up targets.

Requirements

• Excellent spoken and written English.
• Strong communication, interpersonal, and listening skills.
• Freshers are welcome to apply; experience in customer support, US voice processes, or sales is an added advantage.
• Basic knowledge of email and MS Excel.
• Willingness to learn US taxation concepts and work night shifts.

Work Location: Hyderabad

Shift: Night Shift

Salary Package: ₹1.8 LPA – ₹2.5 LPA, based on skills and interview performance.

An excellent opportunity for freshers to kick-start their careers, develop client-handling skills, and gain exposure to the US taxation industry.