Customer Support Executive

T&m; Hyderabad; On-site; INR 350,000 - 700,000; Full time

Job summary

SIDBI, Hyderabad on third party payroll, invites applications for Customer Support Executive to drive MSME credit access and stakeholder coordination.

The role emphasizes building relationships with MSMEs, industry bodies, and financial intermediaries, and supporting documentation of credit schemes.

Ideal candidate holds a Bachelor's degree and 2 years of sales/BD experience in banking/financial services; MBA/PGDM is a plus.

Qualifications

• Minimum 2 years in sales or business development in banking/financial services.
• Experience with MSMEs/BMOs and MSME/SME loan sales.
• Strong track record of achieving sales targets.

Responsibilities

• Prepare an action plan for this financial year in close coordination with BMOs, SIDBI officials and stakeholders.
• Provide support to MSMEs & BMOs to access credit from SIDBI through various schemes.
• Develop and maintain relationships with MSMEs, industry associations, and financial intermediaries.
• Provide support to BMOs in documentation & implementation of success stories & initiatives.
• Link BMOs and MSMEs with government schemes and other institutions for cluster strengthening.

Skills

Customer support

Sales

Business development

Stakeholder coordination

Education

Bachelor's degree in Business Administration

Bachelor's degree in Finance

Bachelor's degree in Economics

MBA/PGDM in Sales/Marketing/Finance (advantage)

Tools

CRM software

Job description

Job Opening for Customer Support Executive

Company - SIDBI ( Small Industries Development Bank of India )on third party payroll

Job Location - Hyderabad

Key Responsibilities:

Prepare an action plan for this financial year in close co-ordination with BMOs official, SIDBI officials and other stakeholders.

Provide support to MSMEs & BMOs members to access credit from SIDBI branch through various SIDBI Schemes.

Develop and maintain relationships with MSMEs entrepreneurs, industry associations, and financial intermediaries in cluster eco-system.

Provide support to BMOs in the documentation & implementation success stories &

Achievements of SIDBI & other initiatives in cluster.

Link BMOs members, MSMEs with developmental scheme of Government of India, State

Government of Tamil Nadu and similar developmental Institutions for cluster eco-system strengthening.

Educational Qualification:

Bachelors degree in business administration, Finance, Commerce, Economics, or a related field. An MBA or PGDM in Sales/Marketing/Finance will be an advantage.

Work Experience:

Minimum 2 years of experienced in sales/business development in the banking or financial services sector or working with MSMEs /BMOs in Past. Candidate must have experience in MSME, SME loan sales, or working with NBFCs/microfinance institutions and a proven track record of achieving sales targets in a banking or financial institution.