Customer Support Executive

Anveshan; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

Anveshan is hiring a Customer Service Specialist to join our Customer Experience Team in a fast-growing environment. You will learn our products inside out, juggle complex tasks, and build strong relationships with customers.

Role involves responding to queries via phone, email, and chat, handling complaints, and escalating issues as needed while contributing to continuous process improvements.

Qualifications

• Undergraduate or postgraduate degree required.
• Freshers are eligible.
• Strong verbal and written communication in English and Hindi.
• Excellent convincing and presentation skills.
• Experience in customer service, sales, marketing or advertising preferred (FMCG/D2C).

Responsibilities

• Respond to customer queries via phone, email, and chat with timely resolution.
• Handle complaints professionally with quick, satisfactory resolutions.
• Identify and escalate issues to appropriate department.
• Gather customer feedback and provide insights to management.
• Suggest process improvements to enhance service efficiency.

Education

Undergraduate/Postgraduate degree

Job description

We are looking for an individual to join our rapidly growing team at Anveshan, as a Customer Service Specialist. Were looking for an enthusiastic candidate with a passion for amazing customer service to join our Customer Experience Team. Have an opportunity to learn our products inside out, and how to juggle complex tasks, processes, while building relationships with our customers.

Roles and Responsibilities:

Customer Service: Respond to customer queries through phone, email, and chat, ensuring timely and effective resolution of issues.

Complaint Handling: Address customer complaints with professionalism, ensuring a quick and satisfactory resolution while maintaining a positive customer relationship.

Escalation Management: Identify and elevate issues that require additional attention to the appropriate department.

Customer Feedback: Gather customer feedback and provide actionable insights to the management team to improve service quality.

Process Improvement: Suggest improvements to enhance the customer service process and the efficiency of our operations.

Skills and Qualifications:

An undergraduate/postgraduate degree

Freshers are also eligible

Minimum one year experience in one or more of the following areas: Customer Service, Sales, Marketing and Advertising (Preferably from FMCG sector, D2C brand)

Proficiency in verbal and written communication skills; fluent in English and Hindi

Excellent convincing and presentation skills

Direct work experience in dealing with difficult customers, delivering complex messages that address company needs for additional information, or modified actions by the customer

About us:

We are Anveshan, a team on a mission to be the number one food brand of the world. In just two short years, Anveshan has developed deep roots in the market. With our range of products, we have accumulated a customer base of over 1 lac happy customers, and we are only growing bigger. Anveshan has empowered over 3000 producers and is using its brand to enable and uplift Indias farmers and producers. At Anveshan, above all, we value innovation and creativity. If you want to make a difference and contribute to our vision, we are hiring now.

Why should you join us?

• Real time guidance from industry experts
• Ownership of your own work
• Gain experience of working in a fast paced environment
• Participate in, and grow the Customer Experience team
• To work with a young and enthusiastic team