Customer Support Executive

Risebird; Dadri; On-site; INR 300,000 - 450,000; Full time

Job summary

Risebird is seeking a Customer Support Executive - Voice Process in Noida (Sector 62) for immediate joining. The role focuses on handling calls, resolving queries, and maintaining service levels.

You will work in a fast-paced environment, provide accurate information, escalate complex issues appropriately, and contribute to customer retention with a professional, English-speaking stance.

Qualifications

• 1-4 years of experience in Customer Support.
• Excellent spoken English communication.
• Strong customer-handling and problem-solving abilities.

Responsibilities

• Handle inbound and outbound voice calls professionally.
• Address customer queries, concerns, and service requests effectively.
• Provide accurate information and resolve issues within defined TAT.
• Manage client escalation handling and ensure timely resolution.
• Perform client retention-related activities to improve satisfaction.
• Provide operational support to ensure smooth daily operations.
• Escalate complex issues to relevant internal teams.
• Adhere to company policies, quality standards, and process guidelines.
• Collaborate with team members to achieve service-level targets.

Skills

Inbound/Outbound Calls

Spoken English

Customer Handling

CRM Knowledge

Tools

CRM software

Job description

We have an urgent job opportunity for a Customer Support Executive - Voice Process position.

Location:

Noida, Sector 62

Joining:

Immediate Joiners Only

About Risebird

• Leading Interview as a service platform for experts who are exploring part-time, freelance and moonlighting interviewing opportunities.
• Platform for talented people to monetize their idle hours in interviewing
• Largest interviewers network- 15k interviewers from 2600 companies, delivered 3.5 Lakh interviews, customers fortune 500 companies, 25+ crores paid to part-time interviewers in last 5 years
• VC funded startup
• More details on https://risebird.io/

Key Responsibilities

• Handle inbound and outbound voice calls professionally.
• Address customer queries, concerns, and service requests effectively.
• Provide accurate information and resolve issues within defined TAT.
• Manage client escalation handling and ensure timely resolution.
• Perform client retention - related activities to improve customer satisfaction.
• Provide operational support to ensure smooth daily operations.
• Escalate complex issues to relevant internal teams.
• Adhere to company policies, quality sandards, and process guidelines.
• Collaborate with team members to achieve service-level targets.

Required Skills

• 1- 4 years of experience in Customer Support .
• Excellent spoken English communication skills.
• Strong customer-handling and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer skills and CRM knowledge.